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    Transcription in noisy call centers

    • Posted by admin
    • On March 25, 2018
    • 0 Comments
    • ASR, call center, transcription
    Today, modern call centers are deploying sophisticated software components to help them improve customer experience, increase productivity and comply with new regulations. One of the enablers for these new capabilities is the requirement to have a reliable and accurate analysis and transcription of the agent’s voice. Such analysis and transcription is used for many purposes […]
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    PBXMate vs. SoliCall Pro

    • Posted by admin
    • On January 10, 2018
    • 0 Comments
    • PBXMate, SoliCall Pro
    If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what […]
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    Noise map for call centers

    • Posted by admin
    • On September 4, 2017
    • 0 Comments
    • call center noise cancellation, call center noise reduction, noise map
    Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]
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     1

    Mask noise and handle privacy in the call center

    • Posted by admin
    • On June 28, 2017
    • 0 Comments
    • call center noise reduction, call center privacy, contact center quality, PCI
    This special blog post is dedicated to a video that explains some of the benefits when using PBXMate in call centers.
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     1

    call center quality – noise cancellation

    • Posted by admin
    • On March 6, 2017
    • 0 Comments
    • call center noise reduction, call center software, noise cacellation
    Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions that exists in the call centers. Call centers highly appreciate customer satisfaction as being one […]
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    Reference based Noise Reduction

    • Posted by admin
    • On November 1, 2016
    • 0 Comments
    • Noise Cancellation, noise reduction, RNR
    Background Ambient noise during phone calls is annoying especially when the phone calls are a significant part of your business. Let’s assume you run a call center and there is temporary (or constant) source of noise that is picked up by the phones of the agents and therefore this noise is being heard by your […]
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    The Importance of Audio Quality in Call Centers

    • Posted by admin
    • On June 1, 2011
    • 0 Comments
    Background Telephony is the main (and usually the only) communication channel between Call Centers and their customers. The efficiency and quality of the telephony interactions between a Call Center and its customers is a key factor to the Call Center’s business success.  This efficiency and quality can be divided to two major categories: Information & […]
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    • Transcription in noisy call centers
    • PBXMate vs. SoliCall Pro
    • How to evaluate an echo cancellation algorithm?
    • Noise map for call centers
    • Mask noise and handle privacy in the call center
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