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Mask noise and handle privacy in the call center

  • Posted by SoliCall
  • On June 28, 2017
  • 0 Comments
  • call center noise reduction, call center privacy, contact center quality, PCI
This special blog post is dedicated to a video that explains some of the benefits when using PBXMate in call centers.
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call center quality – noise cancellation

  • Posted by SoliCall
  • On March 6, 2017
  • 0 Comments
  • call center noise reduction, call center software, noise cacellation
Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions that exists in the call centers. Call centers highly appreciate customer satisfaction as being one […]
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Reference based Noise Reduction

  • Posted by SoliCall
  • On November 1, 2016
  • 0 Comments
  • Noise Cancellation, noise reduction, RNR
Background Ambient noise during phone calls is annoying especially when the phone calls are a significant part of your business. Let’s assume you run a call center and there is temporary (or constant) source of noise that is picked up by the phones of the agents and therefore this noise is being heard by your […]
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The Importance of Audio Quality in Call Centers

  • Posted by SoliCall
  • On June 1, 2011
  • 0 Comments
Background Telephony is the main (and usually the only) communication channel between Call Centers and their customers. The efficiency and quality of the telephony interactions between a Call Center and its customers is a key factor to the Call Center’s business success.  This efficiency and quality can be divided to two major categories: Information & […]
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