Noise cancelling headsets for call centers, what’s next?

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On October 7, 2018
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call center noise, noise reduction headsets

Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]

Cancel noise in cloud-based call centers

Posted by admin
On August 1, 2018
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call center noise cancellation, call center noise reduction, cloud-based call centers, cloud-based contact centers

Virtualization and cloud computing were the triggers for the emerging market of cloud-based call centers. We see more and more vendors offering cloud-based contact center software. If you are looking for a proof that this is no longer a small niche, just take a look at the efforts that Amazon is investing in its new […]

Noise cancellation for at-home agents

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On May 27, 2018
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at-home agents, Noise Cancellation, noise in home office

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

Transcription in noisy call centers

Posted by admin
On March 25, 2018
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ASR, call center, transcription

Today, modern call centers are deploying sophisticated software components to help them improve customer experience, increase productivity and comply with new regulations. One of the enablers for these new capabilities is the requirement to have a reliable and accurate analysis and transcription of the agent’s voice. Such analysis and transcription is used for many purposes […]

PBXMate vs. SoliCall Pro

Posted by admin
On January 10, 2018
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PBXMate, SoliCall Pro

If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what […]

Noise map for call centers

Posted by admin
On September 4, 2017
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call center noise cancellation, call center noise reduction, noise map

Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]

Mask noise and handle privacy in the call center

Posted by admin
On June 28, 2017
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call center noise reduction, call center privacy, contact center quality, PCI

This special blog post is dedicated to a video that explains the advanced noise reduction technology for call centers that is implemented in PBXMate for call centers and SoliCall Connect.

call center quality – noise cancellation

Posted by admin
On March 6, 2017
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call center noise reduction, call center software, noise cacellation

[EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]

Reference based Noise Reduction

Posted by admin
On November 1, 2016
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Noise Cancellation, noise reduction, RNR

Background Ambient noise during phone calls is annoying especially when the phone calls are a significant part of your business. Let’s assume you run a call center and there is temporary (or constant) source of noise that is picked up by the phones of the agents and therefore this noise is being heard by your […]

Posted by admin
On June 1, 2011
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Background Telephony is the main (and usually the only) communication channel between Call Centers and their customers. The efficiency and quality of the telephony interactions between a Call Center and its customers is a key factor to the Call Center’s business success. This efficiency and quality can be divided to two major categories: Information & […]