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Noise cancelling headsets for call centers, what’s next?

  • Posted by admin
  • On October 7, 2018
Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]
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Cancel noise in cloud-based call centers

  • Posted by admin
  • On August 1, 2018
Virtualization and cloud computing were the triggers for the emerging market of cloud-based call centers.  We see more and more vendors offering cloud-based contact center software. If you are looking for a proof that this is no longer a small niche, just take a look at the efforts that Amazon is investing in its new […]
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Noise cancellation for at-home agents

  • Posted by admin
  • On May 27, 2018
In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time.  There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]
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PBXMate vs. SoliCall Pro

  • Posted by admin
  • On January 10, 2018
If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what […]
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Noise map for call centers

  • Posted by admin
  • On September 4, 2017
Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]
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call center quality – noise cancellation

  • Posted by admin
  • On March 6, 2017
  [EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]
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Noise reduction algorithms – PNR vs. RNR

  • Posted by admin
  • On January 3, 2017
Background Recently SoliCall introduced the reference-based noise reduction (RNR). This new technology was added to our noise reduction portfolio which already contained profile-based noise reduction (PNR) and standard noise reduction.  Following the RNR introduction, we got requests to elaborate on the difference between PNR and RNR as they both use a profile/learning mechanism. In this […]
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Reference based Noise Reduction

  • Posted by admin
  • On November 1, 2016
Background Ambient noise during phone calls is annoying especially when the phone calls are a significant part of your business. Let’s assume you run a call center and there is temporary (or constant) source of noise that is picked up by the phones of the agents and therefore this noise is being heard by your […]
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How can echo suppression badly impact call quality ?

  • Posted by admin
  • On January 1, 2016
Background Can phones/soft-phones with built-in echo suppression badly impact the audio quality? Surprising as it may sound the answer is positive. In other words, when a call center, or any other organization, purchase phones with built-in echo suppression it is jeopardizing the overall call quality.  In order to analyze the reason for this phenomena we […]
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