D1. How do I configure SoliCall to work with my VoIP
programs?
That's easy. Go to our Integration page and we will guide you through the process.
D2. Add a new Speaker - how to record a sample of
my voice?
Adding a new speaker is simple. Go to Action --> Add
Speaker.
You'll be prompted to a walk-through process that will take less then
a minute.
Once you're done, you can change the default speaker to any person
who has
a recorded sample of his voice.
The information gathered during the registration process will be stored as part of your speaker profile for later
use.
D3. What if there are multiple users on the same computer?
No problem. Each person can register and record his/her voice
separately
so every user will get his/her own speaker name.
That's why we don't require
a password - SoliCall is trained to recognize
the speaker's voice only, so no
one will benefit from falsified use of your
SoliCall identity.
D4. What modes does SoliCall have?
The "SoliCall On" mode is the default mode
which reduces background noises and cancel echo coming from your end. While
in this mode you can turn on the Screen Incoming feature which will improve
the quality of the incoming audio by reducing noises coming from the other
party as well as suppressing the
echo coming from the other party.
You can
turn SoliCall off at any time, including during a call, if you want the other
party to hear your ambient sound clearly.
D5. What can I learn from the different icons
 "---------> SoliCall
is on, but is not transferring audio to the other party (either because no
conversation is currently being held, or because the speaker was not recognized).
 Or  ---> SoliCall
recognizes your voice (in different levels of certainty).
 -----------> SoliCall
is off, and no filtering is being made, but SoliCall Audio Device will continue
to work.
While in this mode, you can not record calls or add new speakers to
SoliCall.
Do not exit from SoliCall, or else SoliCall Audio Device will be
neutralized (and the VoIP program that was configured to work with SoliCall
will not transmit any audio).
D6. Why do I get a message during installation saying that the driver was
not Microsoft certified ?
During this period, changes are being made to this driver, hence there
is no point in certifying an unfinalised version.
D7. SoliCall stays in Connecting mode and doesn't
turn on. why?
We want you to have the most
up-to-date
version, hence establishing connection will make sure you
are notified when the
latest version is available for download. If it stays in
Connecting mode for
more than a minute, make sure you are connected
to the Internet and that you
can access www.solicall.com
with a browser. If you can not access our website,
please try again later.
If you can access the website you need to verify that
solicall.exe is not
blocked by your firewall (via port 80) or by any other program.
If the problem remains, please let our support know and
state the time (EST or GMT) and the date when the problem occurred.
D8. After configuration my microphone
or my speakers don't work. What's wrong?
This can happen if you have more than one microphone/pair
of speakers. You need to make sure you have configured SoliCall to the mic/speakers
you want SoliCall to work with.
Go to Tools --> Options, and under the subsection
Sound Devices choose the right device.
D9. The person I'm speaking with hears echo. What
can I do?
Try to turn the volume of your microphone down
(by using the Volume In slider
in SoliCall's main window). Also, make sure that the Volume Out slider (which
controls your speakers) is set to allow you to hear the other person conveniently
(not too low, but not too high either).
D10. I'm hearing echo. What can I do?
When you hear echo, the problem usually originates at the far end.
Try turning the “Screen Incoming” option within SoliCall since this option will suppress
echo coming from the far end. If this does not help, we recommend that you ask
the other party to:
(1) Set his/her speakers’ volume to a comfortable level (not
too high).
Also, they should try to keep their speakers away from the microphone.
(2) Reduce the volume of the microphone.
(3) If the problem remains, the other
party should either install SoliCall as well(since SoliCall has built-in algorithms
that reduce echo)
or use a headset for the specific call.
D11. I cannot hear the other
party and vice versa. What could
be the problem?
Make sure that SoliCall's application is running.
The mode can be either
ON or OFF, but SoliCall has to run
(an easy way to tell is if the icon appears
on your task bar).
Another issue might be that you are currently adding a speaker.
You have to complete or abort the process in order to conduct your call.
D12. The other party can hardly hear me, or the beginning
of my sentences is cut. why?
Change the speaker to "Anybody" and readjust
the Volume In slider.
If this solves the issue there might be a problem with
the speaker you are using.
Record new voice samples. However, if the problem
remains there might be a problem with the sensitivity of your microphone. If
you are using a low-sensitive microphone, talk directly into the mic (don't
turn your head away from the mic too often).
If SoliCall's gray icon turns
yellow when you talk, it's a good indication that your voice
is being transferred.
If the problem happens for certain periods during your call,
turn SoliCall
off for a few seconds and then turn it back on (in a sense, it's like rebooting
your computer).
D13. When I make a conference call with Yahoo Messenger,
SoliCall doesn't
seem to work.
When you invite all the participants to start a conference call at once,
we found out that in some versions Yahoo makes the call go through Microsoft
audio devices and not through SoliCall.
The solution is to invite people separately
(i.e. start a regular call and then add more people).
D14. Why am I not able to turn on "Screen
Incoming"?
Sometimes SoftPhones use different format for speaker & microphone
channels. When such a behavior is detected, SoliCall will not allow you to
turn
on "Screen Incoming". You should try again during the call.
If this behavior is
consists please consult your SoftPhone vendor.
D15. How to record my conversations?
With SoliCall each user can record his conversations
regardless of the VoIP program they use. Just right click on the SoliCall icon
and choose "Recording
Enabled". From that point on, all your conversations will be recorded in
one library (you can change the default library at Tools --> Options).
Each
session will automatically be saved under the speaker's name.
You can stop the
recording feature by choosing the "Recording Disabled" option.
D16. Recording files creation. How is it being done?
There are two main recording formats: WAV and MP3
(Stereo and Mono).
You can choose to have more than one format (all it takes
is space on your hard disk).
WAV Format - SoliCall creates two files, one with
speaker extension (*.spk)
and the other with microphone extension (*.mic).
When the call ends,
SoliCall merges them into a single wave file. It may take
a few seconds,
depending on the length of the call.
MP3 Format - in order to convert the audio to MP3 format you have to supply an MP3 encoder (e.g. lame.exe). SoliCall will automatically call the encoder at the end of the call.
D17. When I play my recorded calls, I only hear one
party. Why?
That's because you listen to it in mono.
Make sure
you have two speakers plugged-in and turned-on,
and that your settings allow
you to hear audio in stereo.
Another option is to change the Recording Format
to MP3 Mono.
D18. The recording feature was on, but SoliCall did
not create the recorded file. Is it lost?
This is a rare scenario so please
make sure you have waited a few minutes
D19.
What if I still cannot merge the .MIC & .SPK files ?
Please follow these instructions.
Whenever it says "anybody_1"
please
replace it with the exact name of the file you have.
1. Remove the anybody_1.tmp file from the recording library (note:
do it only if have the .spk & .mic files).
2. Go to Windows "Start" menu, choose "Run" and write "cmd". A command window will open.
3. Use the command "cd" (Change Directory)
to go to the directory where the recorded files are stored.
4. In the command window copy paste the following command as is:
If you
were using high recording quality -
"%SOLICALL_BIN%bwavemp.exe" anybody_1.mic
anybody_1.spk
anybody_1.wav anybody_1.tmp anybody_1.mp3 anybody_1_mono.mp3 16000
1 1 1 mp3-encoder mp3-stereo-cmd mp3-mono-cmd
If you were using the low recording quality -
"%SOLICALL_BIN%bwavemp.exe" anybody_1.mic
anybody_1.spk
anybody_1.wav
anybody_1.tmp anybody_1.mp3 anybody_1_mono.mp3 8000
1 1 1 mp3-encoder mp3-stereo-cmd mp3-mono-cmd
D20.
Why don't you distribute an MP3 encoder?
Because of software patents, we cannot distribute MP3 encoding software ourselves.
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