- Posted by admin
- On January 10, 2018
- 0 Comments
- PBXMate, SoliCall Pro
If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what about the two plug-and-play products PBXMate and SoliCall Pro? They both offer advanced noise reduction and echo cancellation capabilities. So, what are the main differences? Which of these products is more suitable for you?
In this post, we will go over the main differences between these two products to make your decision easier.
PBXMate is a centralized software that is installed on a single server, linux-based or windows-based, in your network. On the other hand, SoliCall Pro is per-PC software that is installed on each of the windows-based PCs.
PBXMate is using SIP standard to communicate with your telephony. On the other hand, SoliCall Pro does not have any connection with your telephony but instead is using a virtual audio device to receive the audio and communicate with the speaker and microphone on your PCs.
PBXMate supports any kind of phone such as desk-phones, mobile-phones and soft-phones. The only requirement is that a SIP interface will be available in your network, it can using SIP-based phones of SIP Trunk capability in the network. On the other hand, SoliCall Pro works with any type of soft-phone regardless the communication protocol of your telephony but it cannot work with desk-phones.
Both products have advanced audio filtering but there is one big difference. PBXMate is a centralized product that simultaneously handles many calls, it is using this capability to correlate the audio coming from all calls to improve audio quality. For example using this correlation it can better identify and remove background noise.
PBXMate has comprehensive configuration capabilities. With PBXMate you have full control over the audio filtering that will be performed on each of the calls. In case of SoliCall Pro, the number of configuration options are much more limited.
PBXMate provides multiple reporting and statistics on all the calls including noise-map and real-time statistics. On the other hand SoliCall Pro, being a per-PC product, does not have such reporting capabilities.
Based on the above information, you can decide which of the two products is more suitable for your environment. In some cases a hybrid approach can be used. For example you can use PBXMate for your main call center and SoliCall Pro for employees working from their home-office.