Insights on call quality

Posted by admin
On July 4, 2021

Having accurate and comprehensive data is a key factor to controlling any situation. Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance. For example, to control a pandemic you need to have enough data about the spread of the […]

AI, Can you identify who is speaking?

Posted by admin
On June 13, 2021

The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases. When needed, the speech is being analyzed using different methods to provide forensic proof. For example, […]

Voice bots in call centers

Posted by admin
On May 13, 2021

An emerging technology for call center is the usage of voicebots. The main purpose of introducing bots is to reduce the load from the call center agents. Voicebots are usually the first to receive the telephone call from the customer, provide initial assistance and if required route the call to the best human agent group […]

5 ways to cancel noise in call centers

Posted by admin
On April 21, 2021

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]

Improve call quality by adding noise!

Posted by admin
On April 1, 2021

Yes, you read the title correctly. In this post we discuss a technique of adding noise to a call in order to improve its quality. Along the years, we published many posts discussing techniques to improve voice quality mainly by removing noise and echo from the calls, for example take a look at the following […]

Noise during outbound sales calls

Posted by admin
On February 22, 2021

It is a well-known fact that noise in calls is disturbing. It might not be surprising to realize that the success of outbound sales calls is significantly impacted by the quality of the call. It is not rare that customers hear the ambient noise of the call center before the agents start talking and hang […]

Cancel human voice at home?

Posted by admin
On February 1, 2021

Background The popularity of home office significantly increased in the last decade especially due to an increase in the speed and reliability of internet connectivity. In 2020 the Covid-19 pandemic gave another boost to the growing popularity of home office. In this post we would like to cover the issue of noise and specifically human […]

Repetitions and continuity in calls

Posted by admin
On December 6, 2020

Unnecessary repetitions…repetitions…repetitions are disturbing and break the continuity of the call. When people have a discussion while they are physically close to each other, you hardly experience repetitions. But nowadays due to Covid-19 and social distancing many interactions happen via phone/video calls. In these calls repetitions are very common and they break continuity and significantly […]

SoliCall Connect Vs. SoliCall Pro

Posted by admin
On October 5, 2020

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Noise in multi-channel contact centers

Posted by admin
On August 9, 2020

Today, some of the legacy call centers are being converted to multi-channel contact centers. In addition to taking phone calls, the agents also provide service via other non-voice channels like: live-chat, social media and emails. These multi-channel contact centers are noisy like the legacy call centers but is there a difference in the approach for […]

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