SoliCall Connect Vs. SoliCall Pro

On October 28, 2022

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Three methods of Voice Cancellation

On October 4, 2022

Real time software-based Voice Cancellation is the technology of removing, in real-time, ambient voices of other people talking in the background. This technology is mainly required in verticals like call centers and open office in which people are co-located and usually sitting relatively close to each other and disturbing each other. The Voice Cancellation is […]

Noise cancellation for at-home agents

On August 1, 2022

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

5 ways to cancel noise in call centers

On August 1, 2022

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]

Noise cancelling app cancels what?

On July 29, 2022

We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? In order to address this question professionally, we first we need to understand what exactly stands behind the general word “noise” in the prospect’s request. Apparently there are many types of noise in audio […]

Noise in multilingual call centers

On July 29, 2022

Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]

Sorry, what?

On June 2, 2022

In this post we would like to discuss a disturbance in phone calls that might happen from time to time: you are in a phone call but the voice of the other party is too weak making it had to understand. In this case you will initially try and increase the volume on your side […]

Aggressive noise cancellation

On April 3, 2022

In the last couple of years many vendors offer noise cancellation software that is aimed to attenuate the ambient noise in phone calls. The first question that comes into mind when testing such a software is, does my peer hear the ambient noise or not? Can he/she hear me slamming the door? What about my […]

Noise Locator

On March 3, 2022

Where is the noise coming from? Who or what is making the noise? Which of my employees suffer from significant ambient noise? These are all valid questions that any manager, especially a call center manage, might be asking. Answering these questions without an automatic tool is difficult especially if the employees are working from a […]

Convert open office to quiet office

On February 3, 2022

When people are making calls while they share the same workspace the cross-talk might be a source of a disturbing noise. This is true regardless if the people that share the open office are from the same company or from different companies as commonly happen in shared workspace. In this blog we will discuss how […]

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