High Availability In Call Centers

Posted by admin
On February 5, 2019

The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. For example, let’s look at a busy call center that is unable to accept new calls for few minute […]

Noise during online courses

Posted by admin
On November 20, 2018

The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Online training is also widely used by internal education centers in many organizations. Although e-learning is widely used world-wide, there are areas in which it is the […]

Noise cancelling headsets for call centers, what’s next?

Posted by admin
On October 7, 2018

Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]

Noise cancellation for at-home agents

Posted by admin
On May 27, 2018

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

PBXMate vs. SoliCall Pro

Posted by admin
On January 10, 2018

If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what […]

Mask noise and handle privacy in the call center

Posted by admin
On June 28, 2017

This special blog post is dedicated to a video that explains the advanced noise firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

Extreme Noisy Environments

Posted by admin
On November 9, 2014

Background Following our last post on the profile-based noise reduction technology, in this post we would like to cover few environments that suffer from extreme ambient noise. In these environments, many existing technologies are used to minimize the ambient noise. Unfortunately this is not enough and the output usually suffers from significant residual ambient noise […]

Posted by admin
On September 9, 2014

Background In this post we will discuss the current status of SoliCall’s innovative and powerful noise reduction technology. Initially this technology was introduced under the name of personal noise reduction. Few months later the concept of out-of-the-box deployment with generic profiles was introduced. Recently, we have renamed this technology to “profile-based noise reduction“.

Posted by admin
On May 18, 2014

Background The personal noise reduction software has proven to increase audio quality and MOS score in different noisy environments. This technology is using information on the speaker’s voice in order to separate it from the background noise and attenuate the latter. This powerful technology had one major drawback that prevented it from reaching mass deployment. […]

Posted by admin
On March 16, 2014

Background In the last post we have discussed the different options for using personal noise reduction in mobile phones. In this post we will elaborate on the expected value from using this advanced technology. Usually, when you purchase a new mobile phone, you are acting to the benefit of one’s self. You want to enjoy […]

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