Monitoring, Visibility and Control

On March 12, 2023

In today’s digital world, monitoring and visibility are critical to controlling and managing systems and applications effectively. With the increasing complexity of IT infrastructure, it is essential to have a comprehensive monitoring and visibility strategy in place to detect and troubleshoot issues quickly. Monitoring provides real-time insights into the performance and health of various components […]

Heat Map

On February 12, 2023

A heat map is a visualization technique that is using different colors to distinguish between the areas based on their heat. The heat can be any phenomenon that we are currently analyzing like: temperature in physics, precipitation in meteorology, birthrate in social science and infection rate in health science. In this post, our heat will […]

Could-based noise cancelling software

On January 10, 2023

Audio filtering, like noise cancellation and echo cancellation, can be performed on the sending side (i.e. near-end), receiving side (i.e. far-end) or on the network. Each option has its own advantages and disadvantages. In this post, we will discuss the noise cancelling filtering and the cases when it is likely or recommended to perform it […]

SoliCall Connect Vs. SoliCall Pro

On October 28, 2022

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Three methods of Voice Cancellation

On October 4, 2022

Real time software-based Voice Cancellation is the technology of removing, in real-time, ambient voices of other people talking in the background. This technology is mainly required in verticals like call centers and open office in which people are co-located and usually sitting relatively close to each other and disturbing each other. The Voice Cancellation is […]

Noise cancellation for at-home agents

On August 1, 2022

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

5 ways to cancel noise in call centers

On August 1, 2022

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]

Noise cancelling app cancels what?

On July 29, 2022

We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? In order to address this question professionally, we first we need to understand what exactly stands behind the general word “noise” in the prospect’s request. Apparently there are many types of noise in audio […]

Noise in multilingual call centers

On July 29, 2022

Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]

Sorry, what?

On June 2, 2022

In this post we would like to discuss a disturbance in phone calls that might happen from time to time: you are in a phone call but the voice of the other party is too weak making it had to understand. In this case you will initially try and increase the volume on your side […]

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