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Echo and noise in Kiosks and Vending Machines

  • Posted by admin
  • On April 23, 2019
Kiosks and vending machines are perhaps the most widely used devices that can be found almost in any public area. Their main purpose is to provide a wide spread service in almost any public location. These devices are very common and their number is not very different from the size of the human population. For […]
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High Availability In Call Centers

  • Posted by admin
  • On February 5, 2019
The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. For example, let’s look at a busy call center that is unable to accept new calls for few minute […]
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Noise during online courses

  • Posted by admin
  • On November 20, 2018
The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Online training is also widely used by internal education centers in many organizations. Although e-learning is widely used world-wide, there are areas in which it is the […]
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Noise cancelling headsets for call centers, what’s next?

  • Posted by admin
  • On October 7, 2018
Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]
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Noise cancellation for at-home agents

  • Posted by admin
  • On May 27, 2018
In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time.  There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]
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PBXMate vs. SoliCall Pro

  • Posted by admin
  • On January 10, 2018
If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what […]
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Mask noise and handle privacy in the call center

  • Posted by admin
  • On June 28, 2017
This special blog post is dedicated to a video that explains the advanced noise firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.
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Extreme Noisy Environments

  • Posted by admin
  • On November 9, 2014
Background Following our last post on the profile-based noise reduction technology, in this post we would like to cover few environments that suffer from extreme ambient noise. In these environments, many existing technologies are used to minimize the ambient noise. Unfortunately this is not enough and the output usually suffers from significant residual ambient noise […]
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Profile-Based Noise Reduction

  • Posted by admin
  • On September 9, 2014
Background In this post we will discuss the current status of SoliCall’s innovative and powerful noise reduction technology.  Initially this technology was introduced under the name of personal noise reduction.  Few months later the concept of out-of-the-box deployment with generic profiles was introduced. Recently, we have renamed this technology to “profile-based noise reduction“.
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Personal Noise Reduction – out of the box deployment

  • Posted by admin
  • On May 18, 2014
Background The personal noise reduction software has proven to increase audio quality and MOS score in different noisy environments. This technology is using information on the speaker’s voice in order to separate it from the background noise and attenuate the latter. This powerful technology had one major drawback that prevented it from reaching mass deployment. […]
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