AI, Can you identify who is speaking?

Posted by admin
On June 13, 2021

The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases. When needed, the speech is being analyzed using different methods to provide forensic proof. For example, […]

Voice bots in call centers

Posted by admin
On May 13, 2021

An emerging technology for call center is the usage of voicebots. The main purpose of introducing bots is to reduce the load from the call center agents. Voicebots are usually the first to receive the telephone call from the customer, provide initial assistance and if required route the call to the best human agent group […]

AI, Can you identify echo?

Posted by admin
On March 15, 2021

Acoustic Echo in phone calls is caused when audio that is being played on the loudspeakers is then picked up by the microphone and afterwards transmitted to the far-end person who is talking. As a result the far-end talking person will hear himself/herself in a delay. When echo appears in a phone call it is […]

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