Three methods of Voice Cancellation

On October 4, 2022

Real time software-based Voice Cancellation is the technology of removing, in real-time, ambient voices of other people talking in the background. This technology is mainly required in verticals like call centers and open office in which people are co-located and usually sitting relatively close to each other and disturbing each other. The Voice Cancellation is […]

Noise in multilingual call centers

On July 29, 2022

Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]

Cancelling the voice of the supervisor

On July 24, 2022

Contact centers are noisy locations and suffer from significant ambient noise. One of the most noisy locations in the call center is the cubic of the supervisors (a.k.a the team leaders). What exactly happens in the supervisor’s cubic that causes so much noise? In many cases the supervisor is not on a call but has […]

Mask noise and handle privacy in the call center

On July 27, 2020

This special blog post is dedicated to a video that explains the advanced Noise Firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

Bandwidth to cancel noise in call centers

On August 8, 2019

How much money are you loosing every day due to the noise in your call center? How many outbound sales calls fail since the customer is annoyed by the disturbing noise coming from your call center? How much effort needs to be invested to fix the inaccurate results of your speech-to-text engine that are caused […]

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