Noise in multilingual call centers

Posted by admin
On May 29, 2019

Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]

High Availability In Call Centers

Posted by admin
On February 5, 2019

The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. For example, let’s look at a busy call center that is unable to accept new calls for few minute […]

Noise cancellation for at-home agents

Posted by admin
On May 27, 2018

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

Noise map for call centers

Posted by admin
On September 4, 2017

Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]

Mask noise and handle privacy in the call center

Posted by admin
On June 28, 2017

This special blog post is dedicated to a video that explains the advanced noise firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

call center quality – noise cancellation

Posted by admin
On March 6, 2017

[EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]

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