Noise map for call centers

Posted by admin
On September 4, 2017

Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]

Mask noise and handle privacy in the call center

Posted by admin
On June 28, 2017

This special blog post is dedicated to a video that explains the advanced noise firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

call center quality – noise cancellation

Posted by admin
On March 6, 2017

[EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]

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