Background human voices

On August 22, 2021

There are many cases in which the background noise in phone calls includes human voices. This might happen, for example, in the office where there are other people talking in the background. An extreme case is a crowded call center environment but human noise is not limited to the office and can also appear in […]

AI, Can you identify who is speaking?

On June 13, 2021

The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases. When needed, the speech is being analyzed using different methods to provide forensic proof. For example, […]

Voice bots in call centers

On May 13, 2021

An emerging technology for call center is the usage of voicebots. The main purpose of introducing bots is to reduce the load from the call center agents. Voicebots are usually the first to receive the telephone call from the customer, provide initial assistance and if required route the call to the best human agent group […]

Improve call quality by adding noise!

On April 1, 2021

Yes, you read the title correctly. In this post we discuss a technique of adding noise to a call in order to improve its quality. Along the years, we published many posts discussing techniques to improve voice quality mainly by removing noise and echo from the calls, for example take a look at the following […]

Noise during outbound sales calls

On February 22, 2021

It is a well-known fact that noise in calls is disturbing. It might not be surprising to realize that the success of outbound sales calls is significantly impacted by the quality of the call. It is not rare that customers hear the ambient noise of the call center before the agents start talking and hang […]

Cancel human voice at home?

On February 1, 2021

Background The popularity of home office significantly increased in the last decade especially due to an increase in the speed and reliability of internet connectivity. In 2020 the Covid-19 pandemic gave another boost to the growing popularity of home office. In this post we would like to cover the issue of noise and specifically human […]

Repetitions and continuity in calls

On December 6, 2020

Unnecessary repetitions…repetitions…repetitions are disturbing and break the continuity of the call. When people have a discussion while they are physically close to each other, you hardly experience repetitions. But nowadays due to Covid-19 and social distancing many interactions happen via phone/video calls. In these calls repetitions are very common and they break continuity and significantly […]

Noise in multi-channel contact centers

On August 9, 2020

Today, some of the legacy call centers are being converted to multi-channel contact centers. In addition to taking phone calls, the agents also provide service via other non-voice channels like: live-chat, social media and emails. These multi-channel contact centers are noisy like the legacy call centers but is there a difference in the approach for […]

Mask noise and handle privacy in the call center

On July 27, 2020

This special blog post is dedicated to a video that explains the advanced Noise Firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

Noise Free Conference Calls

On May 1, 2020

The social distancing forced upon us by the Covid-19 causes a significant change in the way business people are communicating. Business meetings are now replaced by phone calls. In addition to the rise in the usage of phone calls there is also a change in their audio quality. People are not making these calls from […]

Page 3 of 6‹1 234 5 ›»

Scroll