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ASR in a Noisy Environment

  • Posted by admin
  • On November 11, 2019
Automatic Speech Recognition (ASR) is a powerful technology that uses advanced machine learning and artificial intelligence techniques. ASR improves the quality of service while reducing its cost. Modern ASR engines are being trained to recognize different languages and dialects. They can also be trained for an industry-specific vocabulary. Overall, modern ASR engines are very accurate […]
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Bandwidth to cancel noise in call centers

  • Posted by admin
  • On August 8, 2019
How much money are you loosing every day due to the noise in your call center? How many outbound sales calls fail since the customer is annoyed by the disturbing noise coming from your call center? How much effort needs to be invested to fix the inaccurate results of your speech-to-text engine that are caused […]
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Noise in multilingual call centers

  • Posted by admin
  • On May 29, 2019
Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]
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Echo and noise in Kiosks and Vending Machines

  • Posted by admin
  • On April 23, 2019
Kiosks and vending machines are perhaps the most widely used devices that can be found almost in any public area. Their main purpose is to provide a wide spread service in almost any public location. These devices are very common and their number is not very different from the size of the human population. For […]
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Skype for business and audio quality

  • Posted by admin
  • On March 21, 2019
Skype for business is a very powerful and popular communication platform and is used by many organizations. Using Skype for business is both a convenient and economic way for collaboration. Skype is used by the employees to communicate both with fellow workers and also with people outside the organization. In this post we would like […]
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High Availability In Call Centers

  • Posted by admin
  • On February 5, 2019
The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. For example, let’s look at a busy call center that is unable to accept new calls for few minute […]
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DC offset and Audio Filtering

  • Posted by admin
  • On January 4, 2019
In this post we describe a phenomena called “DC offset” in audio signal and its impact on the quality of audio filtering like noise reduction, echo cancellation and automatic gain control. We say that a signal has a DC offset distortion when the mean amplitude of its waveform is not zero. A normal voice is […]
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Noise cancelling headsets for call centers, what’s next?

  • Posted by admin
  • On October 7, 2018
Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]
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Cancel noise in cloud-based call centers

  • Posted by admin
  • On August 1, 2018
Virtualization and cloud computing were the triggers for the emerging market of cloud-based call centers.  We see more and more vendors offering cloud-based contact center software. If you are looking for a proof that this is no longer a small niche, just take a look at the efforts that Amazon is investing in its new […]
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Noise cancellation for at-home agents

  • Posted by admin
  • On May 27, 2018
In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time.  There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]
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