Noise in multi-channel contact centers

Posted by admin
On August 9, 2020

Today, some of the legacy call centers are being converted to multi-channel contact centers. In addition to taking phone calls, the agents also provide service via other non-voice channels like: live-chat, social media and emails. These multi-channel contact centers are noisy like the legacy call centers but is there a difference in the approach for […]

Centralized vs. Local Noise Reduction in Call Centers

Posted by admin
On June 22, 2020

In this post we will discuss the difference between a centralized vs. a stand-alone solution to perform noise reduction in call centers. The need to cancel the noise in contact center is obvious as this noise has a direct impact on customer experience, accuracy of voice analytics, security and overall performance of the call center. […]

Noise in Contact Centers and ROI

Posted by admin
On February 18, 2020

Most of the contact centers are very noisy. The noise usually contains human voices like the speech of agents sitting in the background or the voice of the supervisor giving instructions. Apart from being a nuisance does this noise have an impact on performance and can ROI be improved by eliminating this noise? In this […]

Noise cancelling app cancels what?

Posted by admin
On December 22, 2019

We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? In order to address this question professionally, we first we need to understand what exactly stands behind the general word “noise” in the prospect’s request. Apparently there are many types of noise in audio […]

Bandwidth to cancel noise in call centers

Posted by admin
On August 8, 2019

How much money are you loosing every day due to the noise in your call center? How many outbound sales calls fail since the customer is annoyed by the disturbing noise coming from your call center? How much effort needs to be invested to fix the inaccurate results of your speech-to-text engine that are caused […]

Noise in multilingual call centers

Posted by admin
On May 29, 2019

Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]

High Availability In Call Centers

Posted by admin
On February 5, 2019

The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. For example, let’s look at a busy call center that is unable to accept new calls for few minute […]

Noise cancelling headsets for call centers, what’s next?

Posted by admin
On October 7, 2018

Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]

Cancel noise in cloud-based call centers

Posted by admin
On August 1, 2018

Virtualization and cloud computing were the triggers for the emerging market of cloud-based call centers. We see more and more vendors offering cloud-based contact center software. If you are looking for a proof that this is no longer a small niche, just take a look at the efforts that Amazon is investing in its new […]

Noise cancellation for at-home agents

Posted by admin
On May 27, 2018

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

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