Monitoring, Visibility and Control

On March 12, 2023

In today’s digital world, monitoring and visibility are critical to controlling and managing systems and applications effectively. With the increasing complexity of IT infrastructure, it is essential to have a comprehensive monitoring and visibility strategy in place to detect and troubleshoot issues quickly. Monitoring provides real-time insights into the performance and health of various components […]

Heat Map

On February 12, 2023

A heat map is a visualization technique that is using different colors to distinguish between the areas based on their heat. The heat can be any phenomenon that we are currently analyzing like: temperature in physics, precipitation in meteorology, birthrate in social science and infection rate in health science. In this post, our heat will […]

5 ways to cancel noise in call centers

On August 1, 2022

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]

Boost Speech to Text Accuracy

On July 4, 2022

Natural Language Processing (NLP) is a branch in science that is gaining momentum in the last years. Its holy grail is to build a machine that understand and respond to text or voice data the same way that humans do. NLP has gained momentum due to two main correlated reasons: (1) the increasing usage of […]

Convert open office to quiet office

On February 3, 2022

When people are making calls while they share the same workspace the cross-talk might be a source of a disturbing noise. This is true regardless if the people that share the open office are from the same company or from different companies as commonly happen in shared workspace. In this blog we will discuss how […]

Background human voices

On August 22, 2021

There are many cases in which the background noise in phone calls includes human voices. This might happen, for example, in the office where there are other people talking in the background. An extreme case is a crowded call center environment but human noise is not limited to the office and can also appear in […]

Cancel human voice at home?

On February 1, 2021

Background The popularity of home office significantly increased in the last decade especially due to an increase in the speed and reliability of internet connectivity. In 2020 the Covid-19 pandemic gave another boost to the growing popularity of home office. In this post we would like to cover the issue of noise and specifically human […]

Skype for business and audio quality

On April 19, 2019

Skype for business is a very powerful and popular communication platform and is used by many organizations. Using Skype for business is both a convenient and economic way for collaboration. Skype is used by the employees to communicate both with fellow workers and also with people outside the organization. In this post we would like […]

Noise cancelling headsets for call centers, what’s next?

On October 7, 2018

Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]

call center quality – noise cancellation

On August 29, 2018

[EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]

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