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5 ways to cancel noise in call centers

  • On August 1, 2022
Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]
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Noise cancelling app cancels what?

  • On July 29, 2022
We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? In order to address this question professionally, we first we need to understand what exactly stands behind the general word “noise” in the prospect’s request. Apparently there are many types of noise in audio […]
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Echo and noise in Kiosks and Vending Machines

  • On April 23, 2019
Kiosks and vending machines are perhaps the most widely used devices that can be found almost in any public area. Their main purpose is to provide a wide spread service in almost any public location. These devices are very common and their number is not very different from the size of the human population. For […]
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Skype for business and audio quality

  • On April 19, 2019
Skype for business is a very powerful and popular communication platform and is used by many organizations. Using Skype for business is both a convenient and economic way for collaboration. Skype is used by the employees to communicate both with fellow workers and also with people outside the organization. In this post we would like […]
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Improving Audio Quality for Skype

  • On November 20, 2016
Background For many years, Skype has been one of the most popular softphones. Since Skype is being used on many brands of hardware and multiple network connections, there are bound to be occasions in which the audio quality is not satisfactory enough. We, at SoliCall, are constantly being approached for advice on ways to improve […]
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Static when using Skype

  • On November 19, 2016
Background An audio quality issue that disturbs some Skype users is static noise that appears during calls. Although this post discusses Skype, the same logic applies to any other softphone. The static can originate from different locations and the purpose of this blog post is to help you analyze the source of the problem.
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