Noise Cancellation for DeskPhones

On December 5, 2021

The demand for Noise Cancellation in phone calls is constantly increasing. The main reason for the increasing demand is the improvement in technology that is now able to provide better quality than the quality that could be provided few years ago and this technology keeps improving every day. The same principle applies to any other […]

Underwater Voice

On November 2, 2021

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. Why does this happen? Human sound is created when air passes the vocal cords and create sounds. […]

Don’t burn your CPU

On September 30, 2021

The Central Processing Unit (CPU) is the heart of any computing system including, of course, your PC/laptop. The most important differentiator between PCs is the difference in the power of their CPU. On average, the power of the CPUs increases over the years. It is interesting to note that fifty years ago George Moore anticipated […]

Background human voices

On August 22, 2021

There are many cases in which the background noise in phone calls includes human voices. This might happen, for example, in the office where there are other people talking in the background. An extreme case is a crowded call center environment but human noise is not limited to the office and can also appear in […]

CPU vs. GPU

On August 1, 2021

Background When developing a new application, especially an Artificial Intelligence (AI) based application, one of the questions that comes into mind: should the application be executed on the CPU (Central Processing Unit) or the GPU (Graphical Processing Unit). CPU is the main processing unit in every computer while GPU is a separate processing unit that […]

Insights on call quality

On July 4, 2021

Having accurate and comprehensive data is a key factor to controlling any situation. Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance. For example, to control a pandemic you need to have enough data about the spread of the […]

AI, Can you identify who is speaking?

On June 13, 2021

The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases. When needed, the speech is being analyzed using different methods to provide forensic proof. For example, […]

Voice bots in call centers

On May 13, 2021

An emerging technology for call center is the usage of voicebots. The main purpose of introducing bots is to reduce the load from the call center agents. Voicebots are usually the first to receive the telephone call from the customer, provide initial assistance and if required route the call to the best human agent group […]

Improve call quality by adding noise!

On April 1, 2021

Yes, you read the title correctly. In this post we discuss a technique of adding noise to a call in order to improve its quality. Along the years, we published many posts discussing techniques to improve voice quality mainly by removing noise and echo from the calls, for example take a look at the following […]

AI, Can you identify echo?

On March 15, 2021

Acoustic Echo in phone calls is caused when audio that is being played on the loudspeakers is then picked up by the microphone and afterwards transmitted to the far-end person who is talking. As a result the far-end talking person will hear himself/herself in a delay. When echo appears in a phone call it is […]

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