Noise Locator

Posted by admin
On March 3, 2022

Where is the noise coming from? Who or what is making the noise? Which of my employees suffer from significant ambient noise? These are all valid questions that any manager, especially a call center manage, might be asking. Answering these questions without an automatic tool is difficult especially if the employees are working from a […]

4 ways to improve online teaching

Posted by admin
On January 4, 2022

Online teaching is on the rise for many years and COVID has given it an extra boost in the last two years. The driving force behind this phenomena is very simple: the increase in the quality, robustness and availability of internet connectivity voids the limitations previously imposed by geographic distances. The physical distance between the […]

Noise Cancellation for DeskPhones

Posted by admin
On December 5, 2021

The demand for Noise Cancellation in phone calls is constantly increasing. The main reason for the increasing demand is the improvement in technology that is now able to provide better quality than the quality that could be provided few years ago and this technology keeps improving every day. The same principle applies to any other […]

Underwater Voice

Posted by admin
On November 2, 2021

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. Why does this happen? Human sound is created when air passes the vocal cords and create sounds. […]

Insights on call quality

Posted by admin
On July 4, 2021

Having accurate and comprehensive data is a key factor to controlling any situation. Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance. For example, to control a pandemic you need to have enough data about the spread of the […]

Improve call quality by adding noise!

Posted by admin
On April 1, 2021

Yes, you read the title correctly. In this post we discuss a technique of adding noise to a call in order to improve its quality. Along the years, we published many posts discussing techniques to improve voice quality mainly by removing noise and echo from the calls, for example take a look at the following […]

Echo and noise in Kiosks and Vending Machines

Posted by admin
On April 23, 2019

Kiosks and vending machines are perhaps the most widely used devices that can be found almost in any public area. Their main purpose is to provide a wide spread service in almost any public location. These devices are very common and their number is not very different from the size of the human population. For […]

PBXMate vs. SoliCall Pro

Posted by admin
On January 10, 2018

If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what […]

How to evaluate an echo cancellation algorithm?

Posted by admin
On November 21, 2017

When you encounter an echo problem in your application, network or devices it is obvious you need to introduce an echo canceller. Your next step is to explore at least two possible locations for performing the echo cancellation: cancelling the echo on the client side or doing it on the server side. The decision […]

Posted by admin
On September 12, 2013

Background Conference calls are a common tool in the business environment today. They seamlessly close any geographic distance between the participants. While participating in a conference call you are usually not aware of the physical location and time zone of all other participants. This is true until you find it hard to understand the flow […]

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