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Call Center Executive Dashboard

SoliCall Voice Quality Analytics — Demo Data

Last 30 Days
Overview
Call Quality
By Business Unit
Agents & PCs
Total Calls (30d)
16,951
≈565 calls/day avg
Active PCs
120
of 145 licensed 83%
Avg Call Duration
60.4
minutes per call
Clean Calls
55.1%
9,307 of 16,893 qualified
⚠️ Attention: Banking BU has 36/40 PCs connected (90% utilization) — approaching license limit. Healthcare shows highest call volume this period (4,471 calls).
Daily Call Volume
Last 14 days across all business units
Calls by Business Unit
Distribution (30-day)
Noise Level Distribution
All qualified calls ≥ 30 seconds
PC Utilization by BU
Connected vs. licensed seats
Clean Calls
55.1%
9,307 calls
Noisy Calls
13.4%
High + Extreme noise
Noise Level Breakdown
Clean → Extreme classification (calls ≥ 30s)
Noise Level by Business Unit
Stacked % breakdown per BU
Business Unit Summary
Business Unit Total Calls (30d) Clean Calls % Avg Duration PCs Active License Usage
Insurance 4,200 55.3% 60.2 min 38 38/50
76%
Banking 4,183 54.7% 60.5 min 36 36/40
90%
Healthcare 4,471 ⬆ 54.5% 60.7 min 25 25/30
83%
Retail 4,097 56.0% 60.1 min 21 21/25
84%
Call Volume by BU — Daily Trend
Last 14 days stacked by Business Unit
BU Performance Radar
Normalized quality scores across dimensions
Top Agents — Last 7 Days
# Agent Business Unit Total Calls (7d)
1nscottHealthcare181
2wstewartRetail172
3pbakerHealthcare171
4mallenHealthcare169
5klewisHealthcare167
6rjonesInsurance166
7ldavisInsurance165
8gmooreBanking163
9fthompsonBanking163
10tbrownInsurance160
Top Agent Call Counts
Last 7 days — by agent
PC Software Version Distribution
SoliCall client versions installed across all PCs
🖱 Click a segment to see the PC list
PC License Distribution
License type assigned to each active PC
🖱 Click a segment to see the PC list
SoliCall Call Center Dashboard • Demo Data • Generated June 19, 2026