SoliCall’s Noise Firewall combines with Genesys Customer Experience Platform to improve customer experience and prevent leakage of sensitive data
SoliCall has announced Noise Firewall is now available on the Genesys® AppFoundry, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
SoliCall is market leader in call quality and its technology is being used to filter 15 million calls per day. SoliCall’s Noise Firewall solution for call centers is an innovative technology that correlates the audio of multiple calls in order to identify the noise and remove it from the calls. The Noise Firewall improves customer experience, prevents leakage of private and sensitive data and improves the accuracy of transcription and analytics in noisy call centers.
“The integration with Genesys is a significant milestone for us.” said Moses Benjamin, VP. Marketing for SoliCall. “Our innovative solution becomes an important component helping customers protect private data and improve CX.” Mr. Benjamin concluded.
The joint integration is based on standard protocols and interfaces and does not require any change in the hardware. Once the Noise Firewall is installed, it starts correlating audio from multiple calls, identifies the source of the noise and attenuates it from the calls. The Noise Firewall handles any type of noise including human voices like other agents talking in the background or the supervisor giving instructions. The Noise Firewall learns and displays a noise map of the call center and provides on-line statistics on audio quality.
The Noise Firewall is now available with Genesys PureEngage, PureCloud and PureConnect.
PureCloud: a unified, all-in-one customer engagement and employee collaboration platform that is easy to use and quick to deploy. A true cloud offering, PureCloud is flexible, open, feature-rich, and built for rapid innovation.
PureConnect: a proven, all-in-one omnichannel engagement platform that is rapid to deploy, simple to administer, flexible, and easily tailored to meet specific needs. It comes with comprehensive services for mid-size to large organizations and is available both on-premise and in the cloud.
PureEngage: an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale.
To learn more about the specific features and benefits of the Noise Firewall, visit here.