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Featured Image

Bandwidth to cancel noise in call centers

  • Posted by admin
  • On August 8, 2019
How much money are you loosing every day due to the noise in your call center? How many outbound sales calls fail since the customer is annoyed by the disturbing noise coming from your call center? How much effort needs to be invested to fix the inaccurate results of your speech-to-text engine that are caused […]
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Cancel noise in cloud-based call centers

  • Posted by admin
  • On August 1, 2018
Virtualization and cloud computing were the triggers for the emerging market of cloud-based call centers.  We see more and more vendors offering cloud-based contact center software. If you are looking for a proof that this is no longer a small niche, just take a look at the efforts that Amazon is investing in its new […]
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Noise map for call centers

  • Posted by admin
  • On September 4, 2017
Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]
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Mask noise and handle privacy in the call center

  • Posted by admin
  • On June 28, 2017
This special blog post is dedicated to a video that explains the advanced noise firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.
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call center quality – noise cancellation

  • Posted by admin
  • On March 6, 2017
  [EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]
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Categories
  • Acoustic Echo Cancellation
  • Active Noise Cancellation
  • Addon
  • Adobe
  • AEC
  • AES
  • AGC
  • Ambient Noise
  • Android
  • Artificial Intelligence
  • ASR
  • ATA
  • Audio Quality
  • Automatic Gain Control
  • browser-based
  • Call Center
  • call center privacy
  • Call Center Quality
  • Call Center Quality Assurance
  • Cloud
  • cloud-based call centers
  • Conference Room
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  • E-Learning
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  • Elastix
  • far-end echo cancellation
  • Flash
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  • high availability
  • Hosted VoIP
  • Mobile
  • Network echo cancellation
  • Noise Cancellation
  • Noise Reduction Headsets
  • noise reduction in call center
  • out of the box
  • PA System
  • Personal Noise Reduction
  • Personalized Noise Reduction
  • Profile-based noise reduction
  • Qos
  • Recording
  • Reference-based noise reduction
  • server-side echo cancellation
  • Silverlight
  • SIP
  • Sip Proxy
  • skype
  • Sound Cards
  • Speech Recognition
  • static noise
  • Streaming Audio
  • transcription
  • Uncategorized
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  • Wowza
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