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Noise in multilingual call centers

  • Posted by admin
  • On May 29, 2019
Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]
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Noise cancelling headsets for call centers, what’s next?

  • Posted by admin
  • On October 7, 2018
Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]
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