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5 ways to cancel noise in call centers

  • Posted by admin
  • On April 21, 2021
Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]
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ASR in a Noisy Environment

  • Posted by admin
  • On November 11, 2019
Automatic Speech Recognition (ASR) is a powerful technology that uses advanced machine learning and artificial intelligence techniques. ASR improves the quality of service while reducing its cost. Modern ASR engines are being trained to recognize different languages and dialects. They can also be trained for an industry-specific vocabulary. Overall, modern ASR engines are very accurate […]
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Echo and noise in Kiosks and Vending Machines

  • Posted by admin
  • On April 23, 2019
Kiosks and vending machines are perhaps the most widely used devices that can be found almost in any public area. Their main purpose is to provide a wide spread service in almost any public location. These devices are very common and their number is not very different from the size of the human population. For […]
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Noise cancellation for at-home agents

  • Posted by admin
  • On May 27, 2018
In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time.  There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]
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Noise reduction algorithms – PNR vs. RNR

  • Posted by admin
  • On January 3, 2017
Background Recently SoliCall introduced the reference-based noise reduction (RNR). This new technology was added to our noise reduction portfolio which already contained profile-based noise reduction (PNR) and standard noise reduction.  Following the RNR introduction, we got requests to elaborate on the difference between PNR and RNR as they both use a profile/learning mechanism. In this […]
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Reference based Noise Reduction

  • Posted by admin
  • On November 1, 2016
Background Ambient noise during phone calls is annoying especially when the phone calls are a significant part of your business. Let’s assume you run a call center and there is temporary (or constant) source of noise that is picked up by the phones of the agents and therefore this noise is being heard by your […]
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Extreme Noisy Environments

  • Posted by admin
  • On November 9, 2014
Background Following our last post on the profile-based noise reduction technology, in this post we would like to cover few environments that suffer from extreme ambient noise. In these environments, many existing technologies are used to minimize the ambient noise. Unfortunately this is not enough and the output usually suffers from significant residual ambient noise […]
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Profile-Based Noise Reduction

  • Posted by admin
  • On September 9, 2014
Background In this post we will discuss the current status of SoliCall’s innovative and powerful noise reduction technology.  Initially this technology was introduced under the name of personal noise reduction.  Few months later the concept of out-of-the-box deployment with generic profiles was introduced. Recently, we have renamed this technology to “profile-based noise reduction“.
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Registering a Personal Voice Profile

  • Posted by admin
  • On August 5, 2013
Background In the previous post we have discusses a unique technology for tuning the ambient noise reduction to your voice and therefore enable a superb personalized noise cancellation. By this point, the power and need for this technology is clear. The question that one might ask is the “price” that needs to be paid in […]
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Poor Audio Quality with Hosted VoIP and Cloud-Based PBX

  • Posted by admin
  • On March 1, 2012
Background The hosted VoIP service is gaining popularity like other cloud-based infrastructure services. SMBs prefer hosted VoIP solution to cut down costs and operational overhead. In addition many providers offer attractive build-in features on top of the standard service.  As opposed to other IT services, VoIP is more delicate and if not handled correctly it […]
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