Noise Cancellation for DeskPhones

Posted by admin
On December 5, 2021

The demand for Noise Cancellation in phone calls is constantly increasing. The main reason for the increasing demand is the improvement in technology that is now able to provide better quality than the quality that could be provided few years ago and this technology keeps improving every day. The same principle applies to any other […]

Underwater Voice

Posted by admin
On November 2, 2021

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. Why does this happen? Human sound is created when air passes the vocal cords and create sounds. […]

Background human voices

Posted by admin
On August 22, 2021

There are many cases in which the background noise in phone calls includes human voices. This might happen, for example, in the office where there are other people talking in the background. An extreme case is a crowded call center environment but human noise is not limited to the office and can also appear in […]

5 ways to cancel noise in call centers

Posted by admin
On April 21, 2021

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]

ASR in a Noisy Environment

Posted by admin
On November 11, 2019

Automatic Speech Recognition (ASR) is a powerful technology that uses advanced machine learning and artificial intelligence techniques. ASR improves the quality of service while reducing its cost. Modern ASR engines are being trained to recognize different languages and dialects. They can also be trained for an industry-specific vocabulary. Overall, modern ASR engines are very accurate […]

Echo and noise in Kiosks and Vending Machines

Posted by admin
On April 23, 2019

Kiosks and vending machines are perhaps the most widely used devices that can be found almost in any public area. Their main purpose is to provide a wide spread service in almost any public location. These devices are very common and their number is not very different from the size of the human population. For […]

Noise cancellation for at-home agents

Posted by admin
On May 27, 2018

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

Noise reduction algorithms – PNR vs. RNR

Posted by admin
On January 3, 2017

Background Recently SoliCall introduced the reference-based noise reduction (RNR). This new technology was added to our noise reduction portfolio which already contained profile-based noise reduction (PNR) and standard noise reduction. Following the RNR introduction, we got requests to elaborate on the difference between PNR and RNR as they both use a profile/learning mechanism. In this […]

Reference based Noise Reduction

Posted by admin
On November 1, 2016

Background Ambient noise during phone calls is annoying especially when the phone calls are a significant part of your business. Let’s assume you run a call center and there is temporary (or constant) source of noise that is picked up by the phones of the agents and therefore this noise is being heard by your […]

Posted by admin
On November 9, 2014

Background Following our last post on the profile-based noise reduction technology, in this post we would like to cover few environments that suffer from extreme ambient noise. In these environments, many existing technologies are used to minimize the ambient noise. Unfortunately this is not enough and the output usually suffers from significant residual ambient noise […]