Sorry, what?

Posted by admin
On June 2, 2022

In this post we would like to discuss a disturbance in phone calls that might happen from time to time: you are in a phone call but the voice of the other party is too weak making it had to understand. In this case you will initially try and increase the volume on your side […]

Aggressive noise cancellation

Posted by admin
On April 3, 2022

In the last couple of years many vendors offer noise cancellation software that is aimed to attenuate the ambient noise in phone calls. The first question that comes into mind when testing such a software is, does my peer hear the ambient noise or not? Can he/she hear me slamming the door? What about my […]

Convert open office to quiet office

Posted by admin
On February 3, 2022

When people are making calls while they share the same workspace the cross-talk might be a source of a disturbing noise. This is true regardless if the people that share the open office are from the same company or from different companies as commonly happen in shared workspace. In this blog we will discuss how […]

Noise Cancellation for DeskPhones

Posted by admin
On December 5, 2021

The demand for Noise Cancellation in phone calls is constantly increasing. The main reason for the increasing demand is the improvement in technology that is now able to provide better quality than the quality that could be provided few years ago and this technology keeps improving every day. The same principle applies to any other […]

Underwater Voice

Posted by admin
On November 2, 2021

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. Why does this happen? Human sound is created when air passes the vocal cords and create sounds. […]

Background human voices

Posted by admin
On August 22, 2021

There are many cases in which the background noise in phone calls includes human voices. This might happen, for example, in the office where there are other people talking in the background. An extreme case is a crowded call center environment but human noise is not limited to the office and can also appear in […]

5 ways to cancel noise in call centers

Posted by admin
On April 21, 2021

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]

ASR in a Noisy Environment

Posted by admin
On November 11, 2019

Automatic Speech Recognition (ASR) is a powerful technology that uses advanced machine learning and artificial intelligence techniques. ASR improves the quality of service while reducing its cost. Modern ASR engines are being trained to recognize different languages and dialects. They can also be trained for an industry-specific vocabulary. Overall, modern ASR engines are very accurate […]

Echo and noise in Kiosks and Vending Machines

Posted by admin
On April 23, 2019

Kiosks and vending machines are perhaps the most widely used devices that can be found almost in any public area. Their main purpose is to provide a wide spread service in almost any public location. These devices are very common and their number is not very different from the size of the human population. For […]

Noise cancellation for at-home agents

Posted by admin
On May 27, 2018

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]