InterMedia Marketing Solutions is a customer-centric outsource provider of contact center services. It is based in the US and supporting a number of Fortune 500 companies. It has over 1,000 seats and provides both inbound and outbound marketing services. In order to support this call volume and over 10 million voice chat minutes per month, InterMedia is using a fully redundant VoIP infrastructure that provides 24×7 up-time. InterMedia has decided to deploy SoliCall’s PBXMate initially on one PBX and gradually continue the roll-out. In order to monitor the improvement achieved via the PBXMate, it was configured to gather statistics and record few of the call (before & after filtering) for off-line evaluation.
“When our company set out to find a noise reduction solution, we brought with us the steep requirement of hundreds of simultaneous calls,” said Vance Dailey, vice president of information technology for InterMedia Marketing Solutions. “SoliCall’s PBXMate has been a great move for us, providing the quality noise reduction we needed, as well as the tools to ensure we can tune our solution for future development,” said Dailey. “Most of all the expertise and prompt response time of the support team were the key that made this project a success.”
Noisy Audio
In the below example you can see and hear the noisy audio that was captured by the phones:
Following is the output after it was processed by PBXMate:
Low volume in conference calls
In the below example you can see and hear the low audio that was captured by the phones:
Following is the output after it was processed by PBXMate:
