AI and Core Values

On April 14, 2025

In today’s world, core values are essential to the structure and function of any individual, organization, or society. These fundamental beliefs guide decisions, shape behavior, and create a framework for understanding what is right, just, and meaningful. Core values help us define our purpose, navigate challenges, and align our actions with what we deem important. […]

Who owns your data?

On March 11, 2025

In today’s digital age, data is often referred to as the new currency. From the photos we share on social media to the conversations we have with call centers, personal data is constantly being collected, stored, and analyzed. But who owns all of this data? The short answer is complicated—it often depends on where and […]

Can Noise Cancellation Impact Call Authenticity?

On February 10, 2025

Audio processing filters like noise cancellation and accent neutralization are used in telephony in general and specifically in call centers to improve call quality and make communication more efficient. However, these technologies can also have unintended consequences that impact the authenticity of calls, and they may even create liability issues for call centers. Here’s an […]

Avoiding a Single Point of Failure

On January 13, 2025

Avoiding a single point of failure (SPOF) is crucial in system design to ensure reliability and resilience. There are several risks in having a single an SPOF: The risk of having SPOF is also valid when you are using SAS components. To mitigate these risks, organizations should: By applying these strategies, organizations can enhance their […]

Who cares about your privacy?

On November 5, 2024

In this post we will review the main reasons why your suppliers might disregard your privacy, how it can be avoided and lastly we will review steps to identify suppliers that do prioritize your privacy. Main reasons for suppliers to disregard your privacy How to Avoid Privacy Disregard By being proactive and establishing clear expectations, […]

Six methods to reduce penetration risk

On October 7, 2024

Reducing penetration risk to your network involves implementing a combination of technical, procedural, and organizational strategies. In this post we will review six effective technical methods and in addition we will present two mitigation methods. 1. Minimize external interfaces Try and minimize the usage of software components that rely heavily on external interfaces. The logic […]

E.T. Phone Home

On September 3, 2024

Today people got addicted to cloud services including cloud licensing models. Most software vendors offer their software in a Software As a Service (SAS) model which means that the software that is running locally has to “phone home” (i.e. connect to the vendor’s servers) in order to work. This “E.T. Phone Home” model is great […]

Ten Ways For Reliable Call Center Technology

On August 4, 2024

Reliable call center technology is crucial for the smooth operation of call centers and for providing satisfactory customer service. Here are some reasons highlighting its importance: 1. Customer Satisfaction: Reliable call center technology ensures that customers can reach the call center and receive assistance promptly. Long wait times, dropped calls, or system failures can frustrate […]

Automatic Software Updates

On August 1, 2024

Organizations often enable automatic software updates for several reasons: However, there are also risks associated with automatic software updates: To mitigate these risks, organizations must take control over this process and should implement strategies such as: Balancing the benefits of automatic software upgrades with these potential risks is crucial for organizations to ensure the security, […]

6 Ways to Cancel Microphone Noise

On July 22, 2024

Noise captured by the microphone can be frustrating as it affects the clarity and quality of the recorded or transmitted sound. Following are 6 ways to cancel the noise introduced by the microphone. Microphone malfunction Make sure there is no microphone malfunction. Microphone malfunctions can introduce various types of noise into the audio signal. Here […]

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