Analyze the echo path yourself

On September 19, 2023

Background The echo path is one of the most critical component during echo cancellation. You might have already heard this term or any of its synonyms (e.g. “echo tail”). When discussing the echo path we usually talk about two different aspects: a. The stability of the echo path. How volatile is this parameter ? Is […]

ASR in a Noisy Environment

On September 19, 2023

Automatic Speech Recognition (ASR) is a powerful technology that uses advanced machine learning and artificial intelligence techniques. ASR improves the quality of service while reducing its cost. Modern ASR engines are being trained to recognize different languages and dialects. They can also be trained for an industry-specific vocabulary. Overall, modern ASR engines are very accurate […]

Cocktail party and crosstalk

On September 9, 2023

The cocktail party problem is one of the oldest problems in the arena of signal processing. The problem is describes as follows: in a cocktail party there are many people talking. All their voices are mixed in the air and the people listening will hear all the voices blended together. Nevertheless, in most cases, the […]

Pincer movement to cancel noise

On September 9, 2023

Noise can be very difficult to cancel especially in crowded environments like call centers and shared workspace. The noise in such locations has two main components: 1- Office sound and static ambient noise 2- Clear voices of other people talking around you While the first component does not sound like human voice, it can be […]

Underwater Voice

On August 30, 2023

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. In this post, we will discuss the nature of this phenomenon and scenarios that can trigger its […]

Centralized vs. Local Noise Reduction in Call Centers

On August 21, 2023

In this post we will discuss the difference between a centralized vs. a stand-alone solution to perform noise reduction in call centers. The need to cancel the noise in contact center is obvious as this noise has a direct impact on customer experience, accuracy of voice analytics, security and overall performance of the call center. […]

Noise Map for call centers

On August 7, 2023

Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]

Seven ways to increase agent’s performance in call centers

On August 2, 2023

Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Here are seven ways to enhance agent performance in call centers: 1 – Comprehensive Training. Provide thorough training programs to equip agents with the necessary skills and knowledge. Train them on product/service details, communication techniques, problem-solving, […]

Noisy Agents

On July 10, 2023

In call centers, noisy agents can have a significant impact on the quality of service provided to customers. Therefore, it is essential to identify and monitor them to ensure that they are meeting the standards set by the company. Here are some reasons why identifying and monitoring noisy agents is important: Customer experience (CX): The […]

Noise Cancellation vs. Echo Cancellation

On July 10, 2023

Echo Cancellation is the process of cancelling echo that bounce back from the loudspeakers to the microphone. The main purpose of echo cancellation is to prevent the speaker from hearing himself/herself echoing back in a delay. Noise Cancellation is the process of removing from the captures signal background noise. Although the goal of both these […]

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