AI and Core Values

On April 14, 2025

In today’s world, core values are essential to the structure and function of any individual, organization, or society. These fundamental beliefs guide decisions, shape behavior, and create a framework for understanding what is right, just, and meaningful. Core values help us define our purpose, navigate challenges, and align our actions with what we deem important. […]

Who owns your data?

On March 11, 2025

In today’s digital age, data is often referred to as the new currency. From the photos we share on social media to the conversations we have with call centers, personal data is constantly being collected, stored, and analyzed. But who owns all of this data? The short answer is complicated—it often depends on where and […]

Who cares about your privacy?

On November 5, 2024

In this post we will review the main reasons why your suppliers might disregard your privacy, how it can be avoided and lastly we will review steps to identify suppliers that do prioritize your privacy. Main reasons for suppliers to disregard your privacy How to Avoid Privacy Disregard By being proactive and establishing clear expectations, […]

Six methods to reduce penetration risk

On October 7, 2024

Reducing penetration risk to your network involves implementing a combination of technical, procedural, and organizational strategies. In this post we will review six effective technical methods and in addition we will present two mitigation methods. 1. Minimize external interfaces Try and minimize the usage of software components that rely heavily on external interfaces. The logic […]

Automatic Software Updates

On August 1, 2024

Organizations often enable automatic software updates for several reasons: However, there are also risks associated with automatic software updates: To mitigate these risks, organizations must take control over this process and should implement strategies such as: Balancing the benefits of automatic software upgrades with these potential risks is crucial for organizations to ensure the security, […]

How to Blur Your Background

On July 10, 2023

Blurring the background during calls has become increasingly popular in recent times. It is an essential feature that enables users to obscure their background during phone calls, creating a more professional and private environment. Blurring the background allows users to focus more on the conversation, without any distractions from the environment. In summary, blurring the […]

Could-based noise cancelling software

On July 9, 2023

Audio filtering, like noise cancellation and echo cancellation, can be performed on the sending side (i.e. near-end), receiving side (i.e. far-end) or on the network. Each option has its own advantages and disadvantages. In this post, we will discuss the noise cancelling filtering and the cases when it is likely or recommended to perform it […]

Noise in multilingual call centers

On July 29, 2022

Some of the call centers provide service in more than one language. This happens in countries that have more than a single formal language or in call centers that provide offshore BPO service to many countries. In these call centers calls are conducted in parallel in many languages. In this post we will not discuss […]

Protect Your Privacy in VoIP

On January 3, 2021

Background Today many tools and products exists in the market that process your audio. These tools have different purposes like distributing your audio, translating speech to text, biometrics analysis, emotion detection, echo cancellation and cancelling ambient noise. All these tools have some common behavior: they all need your audio as input and they provide results […]

Mask noise and handle privacy in the call center

On July 27, 2020

This special blog post is dedicated to a video that explains the advanced Noise Firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

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