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Avoiding a Single Point of Failure

  • On January 13, 2025
Avoiding a single point of failure (SPOF) is crucial in system design to ensure reliability and resilience. There are several risks in having a single an SPOF: The risk of having SPOF is also valid when you are using SAS components. To mitigate these risks, organizations should: By applying these strategies, organizations can enhance their […]
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Noise Cancellation for DeskPhones

  • On November 28, 2023
The demand for Noise Cancellation in phone calls is constantly increasing. The main reason for the increasing demand is the improvement in technology that is now able to provide better quality than the quality that could be provided few years ago and this technology keeps improving every day. The same principle applies to any other […]
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Flash Conference with Acoustic Echo Cancellation

  • On August 12, 2018
Background Following our previous post on acoustic echo cancellation on flash calls, we got requests to improve audio quality also on conference calls that are based on flash technology. The case study that was described in the previous post dealt with audio quality for regular flash calls, and showed how to convert them to SIP […]
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PBXMate vs. SoliCall Pro

  • On July 16, 2018
If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what […]
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Installing PBXMate with Elastix

  • On September 7, 2017
[Important Note]: New versions of Elastix no longer support add-ons technology. To install PBXMate with new version of Elastix we offer our plug-and-play technology that works out-of-the-box with Elastix. For details, please visit PBXMate page.   Background As recently announced, the PBXMate is now an Addon to Elastix. As a result, installing PBXMate with Elastix […]
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Poor Audio Quality with Hosted VoIP and Cloud-Based PBX

  • On December 25, 2016
Background The hosted VoIP service is gaining popularity like other cloud-based infrastructure services. SMBs prefer hosted VoIP solution to cut down costs and operational overhead. In addition many providers offer attractive build-in features on top of the standard service.  As opposed to other IT services, VoIP is more delicate and if not handled correctly it […]
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How to control audio volume in conference rooms?

  • On November 20, 2016
Can you hear people that are sitting far away from the microphone? Have you ever joined a conference call where some of the participants were sitting in a conference room? Were you able to understand every word that these people were saying? Probably not. Usually you can clearly hear the people sitting close to the […]
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Automatic Speech Recognition (ASR) in IVR Systems

  • On November 20, 2016
Background The most important role of an IVR system is to efficiently handle incoming calls allowing the organization to improve its service while saving time & money when processing these calls. In order to improve ROI and increase customer satisfactions, organizations need to implement an efficient IVR that quickly gathers the necessary information from the […]
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Noise Reduction and Echo Cancellation for existing VoIP Networks

  • On November 20, 2016
Background Many times we are asked for ways to cancel noise and improve audio quality in existing telephony networks.  The majority of the requests come from call centers and SMBs that are looking for simple plug-and-play solutions to resolve audio quality issues that they are facing.  Since most of these request arise for companies that […]
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Installing PBXMate with Elastix – Phone Setup

  • On November 19, 2016
  Background In a previous post we reviewed the basics of installing of PBXMate with Elastix. In this post we will review how to configure your phones to work with PBXMate. This post will discuss the configuration for VoIP phones.  In a future post we will review the configuration required for analogue phones.
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