Six methods to reduce penetration risk

On October 7, 2024

Reducing penetration risk to your network involves implementing a combination of technical, procedural, and organizational strategies. In this post we will review six effective technical methods and in addition we will present two mitigation methods. 1. Minimize external interfaces Try and minimize the usage of software components that rely heavily on external interfaces. The logic […]

E.T. Phone Home

On September 3, 2024

Today people got addicted to cloud services including cloud licensing models. Most software vendors offer their software in a Software As a Service (SAS) model which means that the software that is running locally has to “phone home” (i.e. connect to the vendor’s servers) in order to work. This “E.T. Phone Home” model is great […]

Ten Ways For Reliable Call Center Technology

On August 4, 2024

Reliable call center technology is crucial for the smooth operation of call centers and for providing satisfactory customer service. Here are some reasons highlighting its importance: 1. Customer Satisfaction: Reliable call center technology ensures that customers can reach the call center and receive assistance promptly. Long wait times, dropped calls, or system failures can frustrate […]

Multitenancy architecture

On July 5, 2024

Multitenancy is a software architecture design that allows a single instance of an application to serve multiple tenants, or customers. In the context of centralized servers, where resources are shared among multiple users or organizations, multitenancy becomes particularly important for several reasons: Resource Optimization: Multitenancy enables efficient use of resources by allowing multiple tenants to […]

Is the call authentic?

On June 8, 2024

In this post we do not want to discuss fraud related issues like impersonation and deepfake. We will discuss legitimate scenarios in which, for example, the call center agent might not hear the original voice of the customer but a slightly different voice due to audio filtering and specifically due to aggressive noise cancelling software. […]

Are your recordings authentic?

On April 2, 2024

Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of […]

SoliCall Connect Vs. SoliCall Pro

On January 31, 2024

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post, we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Cocktail party and crosstalk

On January 28, 2024

The cocktail party problem is one of the oldest problems in the arena of signal processing. The problem is describes as follows: in a cocktail party there are many people talking. All their voices are mixed in the air and the people listening will hear all the voices blended together. Nevertheless, in most cases, the […]

High Availability In Call Centers

On November 15, 2023

The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. For example, let’s look at a busy call center that is unable to accept new calls for few minute […]

Noisy Agents

On November 9, 2023

In call centers, noisy agents can have a significant impact on the quality of service provided to customers. Therefore, it is essential to identify and monitor them to ensure that they are meeting the standards set by the company. Here are some reasons why identifying and monitoring noisy agents is important: Customer experience (CX): The […]

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