Is the call authentic?

On June 8, 2024

In this post we do not want to discuss fraud related issues like impersonation and deepfake. We will discuss legitimate scenarios in which, for example, the call center agent might not hear the original voice of the customer but a slightly different voice due to audio filtering and specifically due to aggressive noise cancelling software. […]

Are your recordings authentic?

On April 2, 2024

Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of […]

Seven AI powered tools for remote workers

On November 2, 2023

Remote work has become increasingly common during the COVID pandemic but also afterwards. It goes without saying that technology is the key enabler for this phenomenon. For example, fast internet access and SAAS solutions make remote work very similar to work in the office. In addition, in the last few years, AI-powered tools became invaluable […]

4 ways to improve online teaching

On July 5, 2023

Online teaching is on the rise for many years and COVID has given it an extra boost in the last two years. The driving force behind this phenomena is very simple: the increase in the quality, robustness and availability of internet connectivity voids the limitations previously imposed by geographic distances. The physical distance between the […]

Noise during online courses

On November 22, 2018

The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Online training is also widely used by internal education centers in many organizations. Although e-learning is widely used world-wide, there are areas in which it is the […]

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