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How to Blur Your Background

  • On May 13, 2023
Blurring the background during calls has become increasingly popular in recent times. It is an essential feature that enables users to obscure their background during phone calls, creating a more professional and private environment. Blurring the background allows users to focus more on the conversation, without any distractions from the environment. In summary, blurring the […]
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SoliCall Connect Vs. SoliCall Pro

  • On April 18, 2023
We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post, we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]
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Audio Quality in an ABW environment

  • On April 11, 2023
What is an ABW work environment? ABW, or Activity-Based Workplace, is a flexible approach to work environment design that prioritizes employee autonomy and choice. In an ABW workspace, employees are not assigned fixed workstations, but instead have access to a variety of different work areas and resources, including private offices, collaborative spaces, and quiet zones. […]
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Monitoring, Visibility and Control

  • On March 12, 2023
In today’s digital world, monitoring and visibility are critical to controlling and managing systems and applications effectively. With the increasing complexity of IT infrastructure, it is essential to have a comprehensive monitoring and visibility strategy in place to detect and troubleshoot issues quickly. Monitoring provides real-time insights into the performance and health of various components […]
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Noise Map for call centers

  • On March 6, 2023
Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]
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Heat Map

  • On February 12, 2023
A heat map is a visualization technique that is using different colors to distinguish between the areas based on their heat. The heat can be any phenomenon that we are currently analyzing like: temperature in physics, precipitation in meteorology, birthrate in social science and infection rate in health science. In this post, our heat will […]
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Could-based noise cancelling software

  • On January 10, 2023
Audio filtering, like noise cancellation and echo cancellation, can be performed on the sending side (i.e. near-end), receiving side (i.e. far-end) or on the network. Each option has its own advantages and disadvantages. In this post, we will discuss the noise cancelling filtering and the cases when it is likely or recommended to perform it […]
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Echo Cancellation, Art or Science?

  • On December 5, 2022
Echo Cancellation is one of the most critical component that is required in order to be able and have a full-duplex phone communication. Echo Cancellation is not a “nice to have” component and trying to make a phone call without it can become a quality nightmare. In this post, we will summarize the different functionalities […]
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Noise Cancellation vs. Echo Cancellation

  • On December 5, 2022
Echo Cancellation is the process of cancelling echo that bounce back from the loudspeakers to the microphone. The main purpose of echo cancellation is to prevent the speaker from hearing himself/herself echoing back in a delay. Noise Cancellation is the process of removing from the captures signal background noise. Although the goal of both these […]
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Three methods of Voice Cancellation

  • On October 4, 2022
Real time software-based Voice Cancellation is the technology of removing, in real-time, ambient voices of other people talking in the background. This technology is mainly required in verticals like call centers and open office in which people are co-located and usually sitting relatively close to each other and disturbing each other. The Voice Cancellation is […]
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