If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. Assuming you are not developing your own telephony software our SDKs are not an option but what about the two plug-and-play products PBXMate and SoliCall Pro? They both offer advanced noise reduction and echo cancellation capabilities. So, what are the main differences? Which of these products is more suitable for you?

In this post, we will go over the main differences between these two products to make your decision easier.

[EDITED] NEW.  As of July 2018, we introduced a new product call SoliCall Connect that combines SoliCall Pro and PBXMate to enjoy the best of both worlds. This advanced integration allows you, for example, to remove ambient noise in call centers that are using non-open telephony like Amazon Connect, Nice inContact, etc.

Installation Point

PBXMate is a centralized software that is installed on a single server, linux-based or windows-based, in your network.  On the other hand, SoliCall Pro is a per-PC software that is installed on each of the windows-based PCs.

Integration Protocol

PBXMate is using SIP standard to communicate with your telephony. On the other hand, SoliCall Pro does not have any connection with your telephony but instead is using a virtual audio device to receive the audio from the soft-phone and communicate with the speaker and microphone on your PCs.

Supported phones

PBXMate supports any kind of phone such as desk-phones, mobile-phones and soft-phones. The only requirement is that a SIP interface will be available in your network, it can be either SIP-based phones or SIP Trunk interface in the network. For example, you can use PBXMate even with old analogue phones as long as your PBX (e.g. Avaya) can connect to a SIP Trunk. On the other hand, SoliCall Pro works with any type of soft-phone regardless the communication protocol of your telephony but it cannot work with desk-phones.

Audio Quality

Both products have advanced audio filtering but there is one big difference. PBXMate is a centralized product that simultaneously handles many calls, it is using this capability to correlate the audio coming from all calls to improve audio quality. This is especially important for the RNR noise reduction. On the other hand, SoliCall Pro is receiving input audio signal from a maximum of two microphones and therefore its RNR capability is limited compared to PBXMate. Moreover, in case of SoliCall Pro you need to physically connect a secondary microphone to activate RNR while in case of PBXMate there is no need to add additional microphone since PBXMate is automatically using all existing phones/microphones.

Tuning Options

PBXMate has comprehensive configuration capabilities. With PBXMate you have full control over the audio filtering that will be performed on each of the calls. In case of SoliCall Pro, the number of configuration options is very limited.

Reporting

PBXMate provides multiple reporting and statistics on all the calls including noise-map and real-time statistics. On the other hand SoliCall Pro does not have such reporting capabilities.

Conclusion

Based on the above information, you can decide which of the two products is more suitable for your environment. In some cases a hybrid approach can be used. For example you can use PBXMate for your main call center and SoliCall Pro for employees working from their home-office.