AI Alignment

On October 20, 2023

Are you afraid of what AI might do to humanity in the future? If your answer is positive this article is for you. It will give you an overview to the new research field called AI alignment. AI alignment is a critical concept in the field of artificial intelligence (AI) and machine learning. It refers […]

Cancel human voice at home?

On September 28, 2023

Background The popularity of home office significantly increased in the last decade especially due to an increase in the speed and reliability of internet connectivity. In 2020 the Covid-19 pandemic gave another boost to the growing popularity of home office. In this post we would like to cover the issue of noise and specifically human […]

Noise cancelling headphones for call centers, what’s next?

On September 28, 2023

Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of […]

Background human voices

On September 28, 2023

There are many cases in which the background noise in phone calls includes human voices. This might happen, for example, in the office where there are other people talking in the background. An extreme case is a crowded call center environment but human noise is not limited to the office and can also appear in […]

ASR in a Noisy Environment

On September 19, 2023

Automatic Speech Recognition (ASR) is a powerful technology that uses advanced machine learning and artificial intelligence techniques. ASR improves the quality of service while reducing its cost. Modern ASR engines are being trained to recognize different languages and dialects. They can also be trained for an industry-specific vocabulary. Overall, modern ASR engines are very accurate […]

Pincer movement to cancel noise

On September 9, 2023

Noise can be very difficult to cancel especially in crowded environments like call centers and shared workspace. The noise in such locations has two main components: 1- Office sound and static ambient noise 2- Clear voices of other people talking around you While the first component does not sound like human voice, it can be […]

Underwater Voice

On August 30, 2023

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. In this post, we will discuss the nature of this phenomenon and scenarios that can trigger its […]

Centralized vs. Local Noise Reduction in Call Centers

On August 21, 2023

In this post we will discuss the difference between a centralized vs. a stand-alone solution to perform noise reduction in call centers. The need to cancel the noise in contact center is obvious as this noise has a direct impact on customer experience, accuracy of voice analytics, security and overall performance of the call center. […]

Noise Map for call centers

On August 7, 2023

Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]

Seven ways to increase agent’s performance in call centers

On August 2, 2023

Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Here are seven ways to enhance agent performance in call centers: 1 – Comprehensive Training. Provide thorough training programs to equip agents with the necessary skills and knowledge. Train them on product/service details, communication techniques, problem-solving, […]

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