Improve user experience in Call Center and protect customer’s privacy

PBXMate is targeted for call centers, providers of conferencing solutions, operators and organizations looking to improve audio quality in their network and secure private customer data. PBXMate is a software product and can be used without making any change to the hardware. PBXMate is equipped with advance noise reduction and echo cancellation algorithms and it also offers unique noise reduction for call center.  In addition to call centers, PBXMate technology can be used in any other noisy location like open office, street, railway station, factory etc.  In addition, PBXMate monitors the quality of your network and provides real-time visual alerts when quality drops in any of the calls.  SoliCall’s PBXMate can be easily integrated in any network that supports the common SIP standard.

With PBXMate’s plug-and-play technology you can start cleaning calls within few minutes without changing your hardware.

Some of the benefits:
• Reduce background noise in contact centers and improve customer experience.
• Prevent private data from being overheard by other customers in call centers.
• Remove noise from calls entering a conference bridge and enhancing audio quality in conference calls.
• Server side Echo Cancellation/Echo Suppression.
• Assure comfortable audio level in all conditions.
• Monitor call quality (noise level, jitter, latency, packet loss etc.).
• Real-time graphical statistics on active calls and their quality.
• Improve the accuracy of analytic and speech recognition engines.