PBXMate is targeted for call centers, providers of conferencing solutions, operators and organizations looking to improve and monitor audio quality in their network. PBXMate is a software product and can be used without making any change to the hardware. PBXMate is equipped with advance noise reduction and echo cancellation algorithms and it also offers unique noise reduction for call center. In addition to call centers, PBXMate technology can be used in any other noisy location like open office, street, railway station, factory etc. PBXMate can also be used to assure echo-free calls. PBXMate also monitors the quality of the network and provides real-time visual alerts when quality drops in any of the calls. SoliCall’s PBXMate can be easily integrated in any network that supports the common SIP standard.
With PBXMate’s plug-and-play technology you can start cleaning calls within few minutes without changing your hardware.
Some of the benefits:
• Reduce background noise in contact centers and improve customer experience.
• Reduce cost. Improve quality without using expensive headsets.
• Protect private data from being overheard by other customers in call centers (PCI standard).
• Remove noise from calls entering a conference bridge and enhancing audio quality in conference calls.
• Server side Echo Cancellation and Echo Suppression.
• Improve the accuracy of speech recognition engines and any other analytic that is done on the audio.
• Assure comfortable audio level in all conditions.
• Generate real-time statistics on call quality (noise level, echo level, jitter, packet loss etc.).
• Generate real-time noise-map.