Open the control panel on Windows and select the sound control panel.
Make sure SoliCall’s state is “Ready” for both playback and recording. If it appears as either the”Default Device” or the “Default Communication Device” you should select another device to be the default one forcing SoliCall’s state to be “Ready”.
NOTE: If you do not see the device “SoliCall”, it means that it was blocked by windows. This might happen if the certificate of our driver was not recognized. The solution is usually to update your windows with the latest security updates. For more information, please consult our FAQ entry “driver not signed message appears“.