SoliCall Connect dashboard displays call duration as a constant zero
- On November 11, 2021
When using SoliCall Connect, the call duration is updated using RTCP packets that are sent from the SoliCall Pro client to the PBXMate server. If the dashboard constantly shows zero call duration, this means that RTCP packets sent from the SoliCall Pro clients are blocked before reaching the PBXMate server. You need to make sure no firewall is blocking these UDP packets.