During installation, SoliCall Pro is installing a virtual audio device. On some rare scenarios this operation will trigger an error message from Windows saying something like “a digitally signed driver is required”. This message means that your windows version is unable to read/identify our digitally signed driver certificate. Go to windows update and make sure […]
If you see your microphone in *** ON *** state (i.e. open) even when not during a call, then most probably it is constantly open by “Host Process for Windows Services”. To resolve this, left-click the microphone icon in the system tray and select sound settings. In the sound setting window turn off the main […]
Go the search windows and type “control panel”. Inside the control panel select “sound”. Right click on the Speaker you want to use and “Set as Default Device” Right click again on the desired Speaker and “Set as Default Communication Device” Once done, there will be no green icon next to SoliCall’s Speakers. […]
Make sure the option of “Echo Cancellation” is enabled. You can increase the aggressiveness of echo cancellation. In addition, try to turn the volume of your microphone down (by using windows control panel ). Also, make sure that the speaker volume is set to allow you to hear the other person conveniently (not too low, […]
When you hear echo, the problem usually originates at the far end. We recommend that you ask the other party to: (1) Set his/her speakers’ volume to a comfortable level (not too high). Also, they should try to keep their speakers away from the microphone. (2) The other party should either install SoliCall as well […]
During the call, SoliCall Pro creates two files, one with a speaker extension (*.spk) and the other with a microphone extension (*.mic). When the call ends, SoliCall merges them into a single wave file. This operation may take a few minutes, depending on the length of the call.