I see the message “An unexpected error has occurred” when starting SoliCall Pro

Posted by admin
On January 23, 2017

Usually this means that you are using an old version that is no longer supported. Please download and install the latest version of SoliCall Pro

Posted by admin
On February 22, 2015

During installation, SoliCall Pro is installing a virtual audio device. On some rare scenarios this operation will trigger an error message from Windows saying something like “a digitally signed driver is required”. This message means that your windows version is unable to read/identify our digitally signed driver certificate. Go to windows update and make sure […]

Posted by admin
On February 20, 2015

This can happen due to automatic gain control of Windows. Please open the “sound” menu of Windows and navigate to the “communication” tab. In this tab, select the “Do nothing” option.

Posted by admin
On February 15, 2015

If you see your microphone in *** ON *** state (i.e. open) even when not during a call, then most probably it is constantly open by “Host Process for Windows Services”. To resolve this, left-click the microphone icon in the system tray and select sound settings. In the sound setting window turn off the main […]

Posted by admin
On February 15, 2015

Please open your microphone properties and make sure your microphone is not muted.

Posted by admin
On February 13, 2015

Open the sound menu of Windows and check that SoliCall audio device is at “Ready” state and the desired microphone/speaker you want to use are selected as the “Default Communication Device”.

Posted by admin
On February 13, 2015

Make sure the option of “Echo Cancellation” is enabled. You can increase the aggressiveness of echo cancellation. In addition, try to turn the volume of your microphone down (by using windows control panel ). Also, make sure that the speaker volume is set to allow you to hear the other person conveniently (not too low, […]

Posted by admin
On February 13, 2015

When you hear echo, the problem usually originates at the far end. We recommend that you ask the other party to: (1) Set his/her speakers’ volume to a comfortable level (not too high). Also, they should try to keep their speakers away from the microphone. (2) The other party should either install SoliCall as well […]

Posted by admin
On February 13, 2015

Make sure that SoliCall Pro is running. An easy way to tell is if the icon appears on your task bar.

Posted by admin
On February 13, 2015

During the call, SoliCall Pro creates two files, one with a speaker extension (*.spk) and the other with a microphone extension (*.mic). When the call ends, SoliCall merges them into a single wave file. This operation may take a few minutes, depending on the length of the call.

I see the message “An unexpected error has occurred” when starting SoliCall Pro

“Driver not signed” message appears during SoliCall Pro installation

Volume heard on headsets is very low when using SoliCall Pro

After installing SoliCall Pro my Microphone is always open

When using SoliCall Pro there is no sound coming from my microphone

After installing SoliCall Pro my microphone or my speakers don’t work.

The person I’m speaking with hears echo. What can I do?

I’m hearing echo. What can I do?

I cannot hear the other party and vice versa. What could be the problem?

Recording calls in SoliCall Pro. How is it being done?