How to integrate SoliCall Pro?

  • On November 14, 2023
In most cases, you can modify the microphone of your softphone to use SoliCall’s microphone – check out the integration page for more details. In the rare case that you are unable to force your softphone to use SoliCall’s microphone, please follow the below two steps: Open SoliCall Pro and navigate to “Tools->Option…” and select […]
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“Driver not signed” message appears during SoliCall Pro installation

  • On April 8, 2019
During installation, SoliCall Pro is installing a virtual audio device. On some rare scenarios this operation will trigger an error message from Windows saying something like “a digitally signed driver is required”. This message means that your windows version is unable to read/identify our digitally signed driver certificate. Go to windows update and make sure […]
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After installing SoliCall Pro my Microphone is always open

  • On February 10, 2020
If you see your microphone in *** ON *** state (i.e. open) even when not during a call, then most probably it is constantly open by “Host Process for Windows Services”. To resolve this, left-click the microphone icon in the system tray and select sound settings. In the sound setting window turn off the main […]
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After installing SoliCall Pro my microphone or my speakers don’t work.

  • On November 14, 2023
Go the search windows and type “control panel”. Inside the control panel select “sound”.   Right click on the Speaker you want to use (e.g. your headset) and “Set as Default Device” Right click again on the same desired Speaker (e.g. your headset) and “Set as Default Communication Device”   Once done, there should be […]
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The person I’m speaking with hears echo. What can I do?

  • On February 13, 2015
Make sure the option of “Echo Cancellation” is enabled. You can increase the aggressiveness of echo cancellation. In addition, try to turn the volume of your microphone down (by using windows control panel ). Also, make sure that the speaker volume is set to allow you to hear the other person conveniently (not too low, […]
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I’m hearing echo. What can I do?

  • On February 13, 2015
When you hear echo, the problem usually originates at the far end. We recommend that you ask the other party to: (1) Set his/her speakers’ volume to a comfortable level (not too high). Also, they should try to keep their speakers away from the microphone. (2) The other party should either install SoliCall as well […]
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