I cannot hear the other party and vice versa. What could be the problem?

On February 6, 2019

Make sure that SoliCall Pro is running. An easy way to tell is if the icon appears on your task bar.

On February 7, 2019

During the call, SoliCall Pro creates two files, one with a speaker extension (*.spk) and the other with a microphone extension (*.mic). When the call ends, SoliCall merges them into a single wave file. This operation may take a few minutes, depending on the length of the call.

On February 13, 2015

That’s because you listen to it in mono. Make sure you have two speakers plugged-in and turned-on, and that your settings allow you to hear audio in stereo. Another option is to change the Recording Format to Mono.

On January 28, 2018

Because of software patents we cannot distribute an MP3 encoding software.

On March 25, 2021

When this warning message appears it mean that SoliCall cannot perform RNR because there is no dedicated microphone for RNR. If you encounter this problem, please verify that you have a dedicated microphone available for RNR and it is not used as your primary microphone. If you do not have such a dedicated microphone available […]

On February 13, 2015

When this warning message appears it mean that SoliCall cannot perform echo cancellation because different formats are used for the microphone and speakers. Usually this is caused by different applications that simultaneously use the audio device. If you encounter this problem, please close all other applications that might use the audio device for playback and/or […]

On February 13, 2015

This question relates to a special case in which the Windows “Switch user” operation (a.k.a. “fast user switching”) was used and it kept both the old user and new user logged-in. By default, SoliCall Pro does not handle this scenario because SoliCall Pro is a special application that is connected to the virtual audio device […]

On September 11, 2024

Few experimental flags were added to Chrome. One of them might cause the microphone volume to be automatically reduced during call. In order to fix this you need to disable automatic volume adjustments by navigating to chrome://flags/#enable-webrtc-allow-input-volume-adjustment and disabling this flag.

On February 6, 2019

There could be few reasons causing this error message. It can be that the license file you provided does not exists or can not be read. Alternatively the license file you are using is not valid for the version of SoliCall Pro you are using or it had expired. For more information, check the log […]

On December 23, 2023

When you are asked to provide us with debug recording please do the following: Open “Tools->Advanced options…” and enable extended recording. Activate recording via “Action->Enable Recording” Make few short test calls that demonstrate the issue you would like us to review. Send us all the files that are generated in the directory “C:\Program Files (x86)\SoliCall\recordings”. […]

I cannot hear the other party and vice versa. What could be the problem?

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