SoliCall is designed to improve audio quality in VoIP calls or any other type of voice call. Ever get frustrated by the noise of your children when making a business call from home? Have you ever participated in a conference call with some annoying noises or echo in the background? With SoliCall you will sound more professional and allow yourself the flexibility of conversing without worrying too much about background noises and echo. In addition SoliCall offers AGC (Automatic Gain Control) to make sure the volume of the call is always set to a comfortable level. SoliCall is a leading provider of software products focused on improving sound quality in VoIP.
SoliCall is designated to reduce noises that do not belong to the primary speaker. It is using a pre-recorded voice profile to identify and separate the voice from the ambient noise.
Yes. Using SoliCall's unique server side/network AEC, you can cancel echo in your network. SoliCall's unique echo cancellation removes echo even with a very long delay. You can use SoliCall to remove echo generated on mobile devices with low-end CPU, echo generated by Silverlight/Flash application, echo coming from any remote network etc.
There are many benefits for the PBXMate, for example: Clean all calls entering a conference room to enhance the audio quality in conference calls. Clean all calls originated from a noisy call center. Reduce ambient noise coming from external cellular phones or from other external networks. Reduce the acoustic echo (AEC) originated from far end devices. Acoustic Echo Cancellation for outgoing audio. Keep audio level coming from conference rooms at a comfortable level regardless the distance between the speakers and the microphone. Monitor MOS scores in your VoIP network. Minimize the risk for an acoustic shock by constantly keeping the audio signal at a comfortable level.
The Personal PBXMate, as indicated by its name, is the personal version of our enterprise level PBXMate product. It can be used by any individual in order to improve the quality of its calls and record them.
The Personal PBXMate runs on your personal PC and acts as a "middle man" between your SIP phone (or softphone) and the VoIP network.
The Personal PBXMate main capabilities are: • Server Side Echo canceller (AEC) – you voice will never be echoed back at you. The server side AEC cancels echo before it reaches your ears. • Client Side Echo canceller (AEC) – no need to use headset or hold the handset any more. • Server side noise reduction (NR) – shield your ears from irritating street noise / wind noise etc. • Client side noise reduction (NR) – make professional calls from your home office without exposing the other party to your ambient noise. • Automatic Gain Control (AGC) – makes sure the call volume of the call is always set to a comfortable level. • Automatic call recording - your calls are automatically recorded using synchronized mode that overcomes network delays & buffering. • Key statistic indicators are displayed to help you measure the quality of the calls.
Yes. All advanced options are part of the enterprise level PBXMate product. You can find them in the file "pbxmate.conf" that is located in "solicall\bin" directory.
Open the main screen of the application and go to Help->License for more information.
This feature enables you to activate the profile-baed noise reduction. The profile-based noise reduction provides a very powerful ambient noise cancellation. The algorithm focuses on your voice and attenuates sounds that are not originated from your vocal tract.
Adding a new speaker is simple. Go to Action --> Add Speaker. You'll be prompted to a walk-through process that will take few minutes in which your voice sample will be recorded. Once you're done, you can change the default speaker to any person who has a recorded sample of his voice. The information gathered during the registration process will be stored as part of your speaker profile.
This can happen if you have more than one microphone/pair of speakers. You need to make sure you have configured SoliCall Pro to the mic/speakers you want SoliCall to work with.  Go to Tools --> Options, and under the subsection Sound Devices choose the right device.
Make sure the option of "Echo Cancellation" is enabled. You can increase the aggressiveness of echo cancellation. In addition, try to turn the volume of your microphone down (by using windows control panel ). Also, make sure that the speaker volume is set to allow you to hear the other person conveniently (not too low, but not too high either).
When you hear echo, the problem usually originates at the far end. We recommend that you ask the other party to: (1) Set his/her speakers’ volume to a comfortable level (not too high). Also, they should try to keep their speakers away from the microphone. (2) The other party should either install SoliCall as well (since SoliCall has built-in algorithms that reduce echo) or use headsets. (3) Activate the option of "Incoming Echo Cancellation" in SoliCall Pro.
Make sure that SoliCall Pro is running.  An easy way to tell is if the icon appears on your task bar. Another issue might be that you are currently adding a speaker. You have to complete or abort the process in order to conduct your call.
There are two main recording formats: WAV and MP3 (Stereo and Mono). You can choose to have more than one format (all it takes is space on your hard disk). WAV Format - SoliCall creates two files, one with speaker extension (*.spk) and the other with microphone extension (*.mic). When the call ends, SoliCall merges them into a single wave file. It may take a few seconds, depending on the length of the call. MP3 Format - in order to convert the audio to MP3 format you have to supply an MP3 encoder (e.g. lame.exe). SoliCall can call the encoder at the end of the call.
That's because you listen to it in mono. Make sure you have two speakers plugged-in and turned-on, and that your settings allow you to hear audio in stereo. Another option is to change the Recording Format to Mono.
Because of software patents and we cannot distribute MP3 encoding software.
Open the main screen of the application and go to Help->License for more information.
When this warning message appears it mean that SoliCall cannot perform echo cancellation because different formats are used for the microphone and speakers. Usually this is caused by different applications that simultaneously use the audio device. If you encounter this problem, please close all other applications that might use the audio device for playback and/or recording and make sure only your VoIP application is running.
This message appears when multiple users are logged-in together on the same PC. This can happen when the Windows "Switch user" operation was used and it kept both the old user and new user logged-in. This behavior is due to the fact that SoliCall Pro is a special application that is connected to the virtual audio device driver. Therefore only one instance of SoliCall pro can be simultaneously executed on a single computer. To avoid this message simply use the Windows operation "Log Off" before a new user log in.
Yes, PBXMate can be used to monitor the quality of your calls. The PBXMate will give you statistical information like: Noise Level, Echo Level, AGC Level, Jitter, Latency/Delay, Packet Loss & MOS Scores. Using this information you can analyze the quality of your VoIP network and improve the QoS
Yes, PBXMate can cancel both acoustic echo and hybrid echo in your VoIP network. In addition the PBXMate can remove echo generated from both ends of the call.
Yes, the PBXMate will remove echo & eliminate noise from any IP PBX including Asterisk, Nortel, CISCO, FreeSwitch, Pronto etc. The PBXMate will also monitor QoS in Asterisk PBX, Nortel PBX or any other IP PBX.
SoliCall's PBXMate can be integrated in your network in a matter of minutes. The PBXMate suppoprts multiple plug-and-play architectures. For more details see the white paper.
The PBXMate is working in production with many brands of PBX. We do not monitor the exact brand/type of each PBX since it is of no importance as the PBXMate communicate with the PBX using standard protocols. If your PBX complies with SIP standards, there should be no problem.
Although sometimes more than one product can be used, it is important to find the product that will give the best results in your environment. Please go over the following descriptions one by one. Choose the product that best fits your description.  
Descriptions The best product for me
I am a developer of an audio application for mobile phones and desktops Mobile and Client SDK
I am a manufacture of a mobile device or end-terminal Mobile and Client SDK
I am a developer of an audio application looking to improve audio quality from the server side. Server SDK
I have a VoIP network (local or hosted) PBXMate
I have a SIP phone or a SIP softphone Personal PBXMate
I am using my PC to make calls SoliCall Pro