Who owns your data?

On March 11, 2025

In today’s digital age, data is often referred to as the new currency. From the photos we share on social media to the conversations we have with call centers, personal data is constantly being collected, stored, and analyzed. But who owns all of this data? The short answer is complicated—it often depends on where and […]

Can Noise Cancellation Impact Call Authenticity?

On February 10, 2025

Audio processing filters like noise cancellation and accent neutralization are used in telephony in general and specifically in call centers to improve call quality and make communication more efficient. However, these technologies can also have unintended consequences that impact the authenticity of calls, and they may even create liability issues for call centers. Here’s an […]

Are your recordings authentic?

On April 2, 2024

Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of […]

Cleaning Noisy Recordings

On July 9, 2023

Noise is everywhere. In almost any location and hour noise exists. It can vary from modest noise to significantly disturbing one. Usually people try to ignore the noise but there are cases in which you wish noise could be completely removed. Let’s say you run an education center and you record your classes. Wouldn’t you […]

High Quality Recording of Streaming Audio

On November 20, 2016

Background From time to time you need to record streaming audio on your computer. One option is simply to activate your recording program while playing the streaming audio. The problem with this solution is that the quality of the recorded audio will be very low since you are not capturing the source of the audio […]

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