The social distancing forced upon us by the Covid-19 causes a significant change in the way business people are communicating. Business meetings are now replaced by phone calls. In addition to the rise in the usage of phone calls there is also a change in their audio quality. People are not making these calls from their quiet office but from noisier locations like home office. With regards to audio quality, the problem gets worse when it comes to conference calls. As opposed to 1-1 call, in a conference with multiple participants the likelihood that one of the participants will introduce noise is extremely high. As a result, most conference calls are noisy.

The source of the noise in conference calls can be anything from ambient noise like a barking dog or a screaming baby to echo that is caused by the phone (or softphone) itself. The old fashion solution to this problem is to manually identify the person that is introducing the noise (“who is near a construction site?”) and mute him/her. This manual solution takes time and effort and reduces the overall quality of the call. Is there a better way to resolve the problem?

Today an automatic solution exists that can easily connect to any conference bridge and clean the ambient noise and echo before it is mixed and transmitted to all participants. The name of the product is Classic PBXMate. This product is using advanced technology to identify and resolve any type of noise and echo. PBXMate easily connects to any conference bridge using a standard SIP Trunk. In addition, PBXMate provides real-time statistics that enables the operator to monitor in real time the quality of the calls. From privacy perspective there is no concern since the audio stays on premise.

For more information, including special pricing for this period, please contact us.