Is the call authentic?

On June 8, 2024

In this post we do not want to discuss fraud related issues like impersonation and deepfake. We will discuss legitimate scenarios in which, for example, the call center agent might not hear the original voice of the customer but a slightly different voice due to audio filtering and specifically due to aggressive noise cancelling software. […]

Optimize noise cancellation

On January 4, 2024

Modern AI-based noise cancellation algorithms generally perform well in most common environments. However, there are specific scenarios where their effectiveness may fall short. These unique environments often involve distinct noise profiles, such as the noise generated by specific machinery. In such cases, the performance of generic noise cancellation algorithms may not meet the desired quality […]

Noise cancelling app cancels what?

On July 5, 2023

We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? In order to address this question professionally, we first we need to understand what exactly stands behind the general word “noise” in the prospect’s request. Apparently there are many types of noise in audio […]