Background

If we just got a penny every time we heard the sentence:  “Our telephone equipment provides a superb audio quality… it could not be better…”.  Unfortunately, although this sentence is commonly used, it is one of the biggest self-deception in the industry.

When your friend calls you from the Mall or from the road don’t you hear the noisy in the background?  How many times did you suffer from a terrible noise while in a conference call?  When you make a call with your bank do you hear the surrounding of the agent that is talking to you? And there are many other examples.  So, if an audio quality issue does exit, then why people keep saying that the audio quality is excellent?

Who is to blame?

During its long history mankind developed the tendency to accept reality AS-IS.  Accepting the current state is a critical enabler for running normal day-to-day life but it should never come on the expense of a continuous quest for improvements.  Two decades ago, the emerging market of mobile telephony introduced an existing new way for communication. Unfortunately the new way of communication also created a new reality – people talk from everywhere and therefore introduce a lot of ambient noise in telephony.  Hey, but this is reality isn’t it? If someone wants to have a quiet conversation then he/she should simply go to a quite location, right? Wrong. Today’s advanced technology enables us to improve the reality and aiming for noise-free calls regardless the location from which the calls are being placed.

What should we do?

Next time you make calls check for yourself if the calls are really clean or do they contain noises that you were persuaded to consider as inevitable?  Take this information into account whenever you select your audio provider. Keep in mind that as long as ambient noise exists there is room for improvement.

For network administrators and operators, SoliCall offers a free trial of its PBXMate software product. During the trial period, the quality of the calls will be accurately monitored, analyzed and improved.