Multitenancy architecture
- On July 5, 2024
- contact center, CPU, high availability, quality monitoring
Multitenancy is a software architecture design that allows a single instance of an application to serve multiple tenants, or customers.
In the context of centralized servers, where resources are shared among multiple users or organizations, multitenancy becomes particularly important for several reasons:
- Resource Optimization: Multitenancy enables efficient use of resources by allowing multiple tenants to share the same infrastructure. This reduces the overall hardware and software costs compared to maintaining separate instances for each tenant.
- Cost Efficiency: Centralized servers with multitenancy can offer cost benefits to both service providers and tenants. Providers can optimize resource allocation, leading to lower operational costs. Tenants, in turn, can benefit from shared infrastructure without having to invest in and manage their dedicated servers.
- Scalability: Multitenancy provides a scalable solution that can easily accommodate the growth of individual tenants. As the number of users or organizations increases, the centralized server infrastructure can scale horizontally to handle the additional load, ensuring a smooth and cost-effective expansion.
- Maintenance and Updates: Managing updates, patches, and maintenance becomes more straightforward in a multitenant environment. Instead of applying changes to each tenant individually, updates can be performed centrally, reducing the administrative overhead and ensuring that all tenants benefit from the latest features and security enhancements.
- Ease of Deployment: Deploying applications and services in a multitenant environment is generally more streamlined. Instead of setting up and configuring individual instances for each tenant, a centralized server with multitenancy allows for a more efficient deployment process, reducing time and effort.
- Enhanced Collaboration: In scenarios where tenants are part of a larger ecosystem or community, multitenancy fosters collaboration. Shared resources and a common infrastructure enable seamless interaction and integration among tenants.
With regards to the last point, a good example can be an enterprise with multiple business units. Each business units can see and analyze its own statistics on usage & quality but in addition enterprise level insights are also provided. One practical usage of this architecture can be to see the enterprise level average and the deviation of each business unit from this average.