AI and Core Values

On April 14, 2025

In today’s world, core values are essential to the structure and function of any individual, organization, or society. These fundamental beliefs guide decisions, shape behavior, and create a framework for understanding what is right, just, and meaningful. Core values help us define our purpose, navigate challenges, and align our actions with what we deem important. […]

Who owns your data?

On March 11, 2025

In today’s digital age, data is often referred to as the new currency. From the photos we share on social media to the conversations we have with call centers, personal data is constantly being collected, stored, and analyzed. But who owns all of this data? The short answer is complicated—it often depends on where and […]

Can Noise Cancellation Impact Call Authenticity?

On February 10, 2025

Audio processing filters like noise cancellation and accent neutralization are used in telephony in general and specifically in call centers to improve call quality and make communication more efficient. However, these technologies can also have unintended consequences that impact the authenticity of calls, and they may even create liability issues for call centers. Here’s an […]

Automatic Software Updates

On August 1, 2024

Organizations often enable automatic software updates for several reasons: However, there are also risks associated with automatic software updates: To mitigate these risks, organizations must take control over this process and should implement strategies such as: Balancing the benefits of automatic software upgrades with these potential risks is crucial for organizations to ensure the security, […]

Is the call authentic?

On June 8, 2024

In this post we do not want to discuss fraud related issues like impersonation and deepfake. We will discuss legitimate scenarios in which, for example, the call center agent might not hear the original voice of the customer but a slightly different voice due to audio filtering and specifically due to aggressive noise cancelling software. […]

AI Hallucination

On June 6, 2024

AI hallucination refers to situations where artificial intelligence systems generate outputs that are not grounded in reality or do not accurately reflect the data they were trained on. Hallucination can happen even if the AI system knows the correct answer and in one prompt the correct answer is provided while in another prompt a wrong […]

Are your recordings authentic?

On April 2, 2024

Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of […]

The future of AI

On February 6, 2024

Many researchers work these days trying to forecast the future of AI. The fundamental requirement to continue improving AI models is to continue improving computational power. The main reasons for this coupling are: Handling Complex Models: AI models have become increasingly complex and capable of handling intricate tasks such as natural language understanding, image recognition, […]

Cocktail party and crosstalk

On January 28, 2024

The cocktail party problem is one of the oldest problems in the arena of signal processing. The problem is describes as follows: in a cocktail party there are many people talking. All their voices are mixed in the air and the people listening will hear all the voices blended together. Nevertheless, in most cases, the […]

Noise Cancellation for DeskPhones

On November 28, 2023

The demand for Noise Cancellation in phone calls is constantly increasing. The main reason for the increasing demand is the improvement in technology that is now able to provide better quality than the quality that could be provided few years ago and this technology keeps improving every day. The same principle applies to any other […]