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Six methods to reduce penetration risk

  • On October 7, 2024
Reducing penetration risk to your network involves implementing a combination of technical, procedural, and organizational strategies. In this post we will review six effective technical methods and in addition we will present two mitigation methods. 1. Minimize external interfaces Try and minimize the usage of software components that rely heavily on external interfaces. The logic […]
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Ten Ways For Reliable Call Center Technology

  • On August 4, 2024
Reliable call center technology is crucial for the smooth operation of call centers and for providing satisfactory customer service. Here are some reasons highlighting its importance: 1. Customer Satisfaction: Reliable call center technology ensures that customers can reach the call center and receive assistance promptly. Long wait times, dropped calls, or system failures can frustrate […]
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Multitenancy architecture

  • On July 5, 2024
Multitenancy is a software architecture design that allows a single instance of an application to serve multiple tenants, or customers. In the context of centralized servers, where resources are shared among multiple users or organizations, multitenancy becomes particularly important for several reasons: Resource Optimization: Multitenancy enables efficient use of resources by allowing multiple tenants to […]
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High Availability In Call Centers

  • On November 15, 2023
The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. For example, let’s look at a busy call center that is unable to accept new calls for few minute […]
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Categories
  • Connectivity –> Android
  • Connectivity –> Cloud
  • Connectivity –> Elastix
  • Connectivity –> Flash
  • Connectivity –> Mobile
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  • Connectivity –> VoIP
  • Privacy
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  • Technology –> Artificial Intelligence
  • Technology –> Automatic Gain Control
  • Technology –> Echo Cancellation
  • Technology –> Monitoring
  • Technology –> Noise Cancellation
  • Technology –> Voice Cancellation
  • Use Cases
  • Use Cases –> Call Center
  • Use Cases –> Conference
  • Use Cases –> E-Learning
  • Use Cases –> PA System
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