Convert open office to quiet office

On February 3, 2022

When people are making calls while they share the same workspace the cross-talk might be a source of a disturbing noise. This is true regardless if the people that share the open office are from the same company or from different companies as commonly happen in shared workspace. In this blog we will discuss how […]

Noise in Contact Centers and ROI

On December 5, 2021

Most of the contact centers are very noisy. The noise usually contains human voices like the speech of agents sitting in the background or the voice of the supervisor giving instructions. Apart from being a nuisance does this noise have an impact on performance and can ROI be improved by eliminating this noise? In this […]

Don’t burn your CPU

On September 30, 2021

The Central Processing Unit (CPU) is the heart of any computing system including, of course, your PC/laptop. The most important differentiator between PCs is the difference in the power of their CPU. On average, the power of the CPUs increases over the years. It is interesting to note that fifty years ago George Moore anticipated […]

AI, Can you identify who is speaking?

On June 13, 2021

The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases. When needed, the speech is being analyzed using different methods to provide forensic proof. For example, […]

Improve call quality by adding noise!

On April 1, 2021

Yes, you read the title correctly. In this post we discuss a technique of adding noise to a call in order to improve its quality. Along the years, we published many posts discussing techniques to improve voice quality mainly by removing noise and echo from the calls, for example take a look at the following […]

Noise during outbound sales calls

On February 22, 2021

It is a well-known fact that noise in calls is disturbing. It might not be surprising to realize that the success of outbound sales calls is significantly impacted by the quality of the call. It is not rare that customers hear the ambient noise of the call center before the agents start talking and hang […]

Noise in multi-channel contact centers

On August 9, 2020

Today, some of the legacy call centers are being converted to multi-channel contact centers. In addition to taking phone calls, the agents also provide service via other non-voice channels like: live-chat, social media and emails. These multi-channel contact centers are noisy like the legacy call centers but is there a difference in the approach for […]

Mask noise and handle privacy in the call center

On July 27, 2020

This special blog post is dedicated to a video that explains the advanced Noise Firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

Noise Free Conference Calls

On May 1, 2020

The social distancing forced upon us by the Covid-19 causes a significant change in the way business people are communicating. Business meetings are now replaced by phone calls. In addition to the rise in the usage of phone calls there is also a change in their audio quality. People are not making these calls from […]

Noise Cancelling Headsets – the soft version

On March 19, 2020

What is required from a software to replace a noise cancelling headphone? In this post we will review the multiple functions of the noise cancelling headsets and discuss how they could be replaced by a software. Echo Cancellation Echo is one of the most disturbing source of noise. It appears when the audio that is […]

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