Cancelling the voice of the supervisor

On July 24, 2022

Contact centers are noisy locations and suffer from significant ambient noise. One of the most noisy locations in the call center is the cubic of the supervisors (a.k.a the team leaders). What exactly happens in the supervisor’s cubic that causes so much noise? In many cases the supervisor is not on a call but has […]

Sorry, what?

On June 2, 2022

In this post we would like to discuss a disturbance in phone calls that might happen from time to time: you are in a phone call but the voice of the other party is too weak making it had to understand. In this case you will initially try and increase the volume on your side […]

Noise Locator

On March 3, 2022

Where is the noise coming from? Who or what is making the noise? Which of my employees suffer from significant ambient noise? These are all valid questions that any manager, especially a call center manage, might be asking. Answering these questions without an automatic tool is difficult especially if the employees are working from a […]

Noise in Contact Centers and ROI

On December 5, 2021

Most of the contact centers are very noisy. The noise usually contains human voices like the speech of agents sitting in the background or the voice of the supervisor giving instructions. Apart from being a nuisance does this noise have an impact on performance and can ROI be improved by eliminating this noise? In this […]

Insights on call quality

On July 4, 2021

Having accurate and comprehensive data is a key factor to controlling any situation. Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance. For example, to control a pandemic you need to have enough data about the spread of the […]

AI, Can you identify who is speaking?

On June 13, 2021

The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases. When needed, the speech is being analyzed using different methods to provide forensic proof. For example, […]

Noise during outbound sales calls

On February 22, 2021

It is a well-known fact that noise in calls is disturbing. It might not be surprising to realize that the success of outbound sales calls is significantly impacted by the quality of the call. It is not rare that customers hear the ambient noise of the call center before the agents start talking and hang […]

Noise in multi-channel contact centers

On August 9, 2020

Today, some of the legacy call centers are being converted to multi-channel contact centers. In addition to taking phone calls, the agents also provide service via other non-voice channels like: live-chat, social media and emails. These multi-channel contact centers are noisy like the legacy call centers but is there a difference in the approach for […]

Mask noise and handle privacy in the call center

On July 27, 2020

This special blog post is dedicated to a video that explains the advanced Noise Firewall technology for call centers that is implemented in both PBXMate for call centers and SoliCall Connect.

Noise Free Conference Calls

On May 1, 2020

The social distancing forced upon us by the Covid-19 causes a significant change in the way business people are communicating. Business meetings are now replaced by phone calls. In addition to the rise in the usage of phone calls there is also a change in their audio quality. People are not making these calls from […]

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