Monitoring, Visibility and Control
- On March 12, 2023
- quality monitoring, voice quality
In today’s digital world, monitoring and visibility are critical to controlling and managing systems and applications effectively. With the increasing complexity of IT infrastructure, it is essential to have a comprehensive monitoring and visibility strategy in place to detect and troubleshoot issues quickly.
Monitoring provides real-time insights into the performance and health of various components of an IT environment, including servers, networks, applications, and databases. By continuously monitoring these components, organizations can identify potential problems before they escalate into critical issues that can cause downtime, lost revenue, and reputation damage.
Visibility, on the other hand, is the ability to see what is happening within an IT system or application. With complete visibility, organizations can quickly identify areas of improvement and optimize performance to meet business needs.
Together, monitoring and visibility provide organizations with the necessary tools to proactively manage their IT environments.
In this post we will discuss one of the capabilities required from the IT infrastructure: enable making high quality phone calls. The quality of the calls is dependent on many factors like: noise level, echo level, network quality etc. It is difficult to manually track these parameters and therefore an automatic way for monitoring and identifying issues should be used.
SoliCall’s Noise Firewall solution offers advanced tools, like the Heat Map, that expose different aspects of audio quality with high granularity including quality for specific user and workstation. In addition, the Noise Firewall not only helps with visibility and monitoring, it also actively improves the quality of the calls in real-time. It is worth mentioning that for privacy and security all the gathered data stays on premise and is not sent to our cloud servers.