We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post, we will cover these two products and highlight the key differences.

What is common?

Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is a client software that is installed on the end-devices, usually on the PCs of the agents/employees. On the other hand, SoliCall Connect includes in addition to the client software also a centralized software. The client software is a special version of SoliCall Pro and the centralized software is a special version of PBXMate for call centers.

As you can see, in both cases on the client SoliCall Pro is running. SoliCall Pro connects to the audio using a virtual audio device. This technique enables SoliCall Pro to work with any communication software like: Avaya, Zoom, Skype for business, Genesys, Bria etc. SoliCall Pro is filtering and cleaning the audio received from both the agent side and the customer side. It reduces the ambient noise, cancels the echo and improves the audio quality.

What is different?

When using SoliCall Connect, in addition to installing SoliCall Pro on the clients, PBXMate is also installed on a centralized machine. The hardware required for this centralized machine is minimal since the workload is distributed among all clients. What is the benefit of adding PBXMate? There are two main benefits for adding PBXMate as follows:

1. PBXMate automatically builds a Noise Map for co-located agents/employees. When agents are co-located then PBXMate will automatically detect it and improve the accuracy of noise-reduction especially with respect to voice cancellation of loud human voices in the background. For example, it will remove loud speech of one agent from the calls of nearby agents. Please note that without PBXMate, SoliCall Pro has its own capability to cancel human voice but it might not be able to completely cancel loud background human voice.

2. PBXMate displays a dashboard containing informative data like: statistics on live calls, connected PCs & accumulated statistics. This data also provides identification of each user/agent. Therefore, for example, you can track down noisy agents that disturb their neighbors or you can view in real-time which of the agents suffers now from low quality audio.

Modularity

The above solutions are modular. This means that you can start with SoliCall Pro client only and when the need arise upgrade to SoliCall Connect.

Conclusion

When you look for a solution to reduce ambient noise and improve audio quality in your call center or organization, you should contact the experts. SoliCall offers a variety of solutions to help you design the best architecture to address both your current and future needs.