We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post we will cover these two products and highlight the key differences.

What is common?

Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is a client software that is installed on the end-devices, usually on the PCs of the agents/employees. On the other hand, SoliCall Connect includes in addition to a client software also a server software. The client software is a special version of SoliCall Pro and the server software is a special version of PBXMate for call centers.

As you can see, in both cases on the client SoliCall Pro is running. SoliCall Pro connects to the audio using a virtual audio device. This technique enables SoliCall Pro to work with any communication software like: Zoom, Skype for business, Genesys, Bria etc. SoliCall Pro is filtering and cleaning the audio that is received from both the agent side and the customer side. It reduces the ambient noise, cancels the echo and improves the audio quality.

What is different?

In the solution of SoliCall Connect, in addition to the client, PBXMate is also installed on a centralized server. The hardware required for this server is minimal since the work load is distributed among all clients. What is the benefit adding PBXMate? There are two main benefits for adding PBXMate as follows:

1. PBXMate automatically builds a Noise Map for co-located agents. When agents are co-located then PBXMate will automatically detect it and improve the accuracy of noise-reduction especially with respect to loud human voices in the background. For example it will remove loud speech of one agents from the call of the other agent. SoliCall Pro on the other hand has some capability to remove human voice but it might not be able to completely remove very loud background human voice.

2. PBXMate displays a dashboard containing informative data like: statistics on live calls, noise map & accumulated statistics.

Modularity

The above solutions are modular. This means that a customer can start with SoliCall Pro client only and when the need arise to upgrade to SoliCall Connect.

Conclusion

When you look for a solution to reduce ambient noise and improve audio quality in your call center or organization, you should contact the experts. SoliCall offers a variety of solutions to help you design the best architecture to address both your current and future needs.