Top 5 Remote Monitoring and Management (RMM) Tools

On July 14, 2025

Remote Monitoring and Management (RMM) tools are essential for businesses that want to streamline IT support, monitor devices remotely, and enhance security. Here are five of the most popular RMM tools used by IT professionals today: In addition to the above mentioned commercial RMM tools, many organizations also use low-level tools like: Power Shell, Group […]

Who owns your data?

On March 11, 2025

In today’s digital age, data is often referred to as the new currency. From the photos we share on social media to the conversations we have with call centers, personal data is constantly being collected, stored, and analyzed. But who owns all of this data? The short answer is complicated—it often depends on where and […]

Avoiding a Single Point of Failure

On January 13, 2025

Avoiding a single point of failure (SPOF) is crucial in system design to ensure reliability and resilience. There are several risks in having a single an SPOF: The risk of having SPOF is also valid when you are using SAS components. To mitigate these risks, organizations should: By applying these strategies, organizations can enhance their […]

Six methods to reduce penetration risk

On October 7, 2024

Reducing penetration risk to your network involves implementing a combination of technical, procedural, and organizational strategies. In this post we will review six effective technical methods and in addition we will present two mitigation methods. 1. Minimize external interfaces Try and minimize the usage of software components that rely heavily on external interfaces. The logic […]

E.T. Phone Home

On September 3, 2024

Today people got addicted to cloud services including cloud licensing models. Most software vendors offer their software in a Software As a Service (SAS) model which means that the software that is running locally has to “phone home” (i.e. connect to the vendor’s servers) in order to work. This “E.T. Phone Home” model is great […]

Ten Ways For Reliable Call Center Technology

On August 4, 2024

Reliable call center technology is crucial for the smooth operation of call centers and for providing satisfactory customer service. Here are some reasons highlighting its importance: 1. Customer Satisfaction: Reliable call center technology ensures that customers can reach the call center and receive assistance promptly. Long wait times, dropped calls, or system failures can frustrate […]

Multitenancy architecture

On July 5, 2024

Multitenancy is a software architecture design that allows a single instance of an application to serve multiple tenants, or customers. In the context of centralized servers, where resources are shared among multiple users or organizations, multitenancy becomes particularly important for several reasons: Resource Optimization: Multitenancy enables efficient use of resources by allowing multiple tenants to […]

Are your recordings authentic?

On April 2, 2024

Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of […]

Call Disconnects and Processing Power

On March 4, 2024

An application that is burning your CPU by demanding a high processing power, as most AI based applications do, can cause issues like disconnects and distortion in Voice over Internet Protocol (VoIP) for several reasons: Resource Competition: High-power applications can consume a significant amount of a device’s processing resources, such as CPU and memory. When […]

SoliCall Connect Vs. SoliCall Pro

On January 31, 2024

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post, we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]