5 ways to cancel noise in call centers

Posted by admin
On April 21, 2021

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]

Improve call quality by adding noise!

Posted by admin
On April 1, 2021

Yes, you read the title correctly. In this post we discuss a technique of adding noise to a call in order to improve its quality. Along the years, we published many posts discussing techniques to improve voice quality mainly by removing noise and echo from the calls, for example take a look at the following […]

AI, Can you identify echo?

Posted by admin
On March 15, 2021

Acoustic Echo in phone calls is caused when audio that is being played on the loudspeakers is then picked up by the microphone and afterwards transmitted to the far-end person who is talking. As a result the far-end talking person will hear himself/herself in a delay. When echo appears in a phone call it is […]

Noise during outbound sales calls

Posted by admin
On February 22, 2021

It is a well-known fact that noise in calls is disturbing. It might not be surprising to realize that the success of outbound sales calls is significantly impacted by the quality of the call. It is not rare that customers hear the ambient noise of the call center before the agents start talking and hang […]

Cancel human voice at home?

Posted by admin
On February 1, 2021

Background The popularity of home office significantly increased in the last decade especially due to an increase in the speed and reliability of internet connectivity. In 2020 the Covid-19 pandemic gave another boost to the growing popularity of home office. In this post we would like to cover the issue of noise and specifically human […]

Protect Your Privacy in VoIP

Posted by admin
On January 3, 2021

Background Today many tools and products exists in the market that process your audio. These tools have different purposes like distributing your audio, translating speech to text, biometrics analysis, emotion detection, echo cancellation and cancelling ambient noise. All these tools have some common behavior: they all need your audio as input and they provide results […]

Repetitions and continuity in calls

Posted by admin
On December 6, 2020

Unnecessary repetitions…repetitions…repetitions are disturbing and break the continuity of the call. When people have a discussion while they are physically close to each other, you hardly experience repetitions. But nowadays due to Covid-19 and social distancing many interactions happen via phone/video calls. In these calls repetitions are very common and they break continuity and significantly […]

SoliCall Connect Vs. SoliCall Pro

Posted by admin
On October 5, 2020

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Noise in multi-channel contact centers

Posted by admin
On August 9, 2020

Today, some of the legacy call centers are being converted to multi-channel contact centers. In addition to taking phone calls, the agents also provide service via other non-voice channels like: live-chat, social media and emails. These multi-channel contact centers are noisy like the legacy call centers but is there a difference in the approach for […]

Centralized vs. Local Noise Reduction in Call Centers

Posted by admin
On June 22, 2020

In this post we will discuss the difference between a centralized vs. a stand-alone solution to perform noise reduction in call centers. The need to cancel the noise in contact center is obvious as this noise has a direct impact on customer experience, accuracy of voice analytics, security and overall performance of the call center. […]