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AI and Core Values

  • On April 14, 2025
In today’s world, core values are essential to the structure and function of any individual, organization, or society. These fundamental beliefs guide decisions, shape behavior, and create a framework for understanding what is right, just, and meaningful. Core values help us define our purpose, navigate challenges, and align our actions with what we deem important. […]
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Who owns your data?

  • On March 11, 2025
In today’s digital age, data is often referred to as the new currency. From the photos we share on social media to the conversations we have with call centers, personal data is constantly being collected, stored, and analyzed. But who owns all of this data? The short answer is complicated—it often depends on where and […]
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Can Noise Cancellation Impact Call Authenticity?

  • On February 10, 2025
Audio processing filters like noise cancellation and accent neutralization are used in telephony in general and specifically in call centers to improve call quality and make communication more efficient. However, these technologies can also have unintended consequences that impact the authenticity of calls, and they may even create liability issues for call centers. Here’s an […]
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Avoiding a Single Point of Failure

  • On January 13, 2025
Avoiding a single point of failure (SPOF) is crucial in system design to ensure reliability and resilience. There are several risks in having a single an SPOF: The risk of having SPOF is also valid when you are using SAS components. To mitigate these risks, organizations should: By applying these strategies, organizations can enhance their […]
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Who cares about your privacy?

  • On November 5, 2024
In this post we will review the main reasons why your suppliers might disregard your privacy, how it can be avoided and lastly we will review steps to identify suppliers that do prioritize your privacy. Main reasons for suppliers to disregard your privacy How to Avoid Privacy Disregard By being proactive and establishing clear expectations, […]
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Six methods to reduce penetration risk

  • On October 7, 2024
Reducing penetration risk to your network involves implementing a combination of technical, procedural, and organizational strategies. In this post we will review six effective technical methods and in addition we will present two mitigation methods. 1. Minimize external interfaces Try and minimize the usage of software components that rely heavily on external interfaces. The logic […]
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E.T. Phone Home

  • On September 3, 2024
Today people got addicted to cloud services including cloud licensing models. Most software vendors offer their software in a Software As a Service (SAS) model which means that the software that is running locally has to “phone home” (i.e. connect to the vendor’s servers) in order to work. This “E.T. Phone Home” model is great […]
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Automatic Software Updates

  • On August 1, 2024
Organizations often enable automatic software updates for several reasons: However, there are also risks associated with automatic software updates: To mitigate these risks, organizations must take control over this process and should implement strategies such as: Balancing the benefits of automatic software upgrades with these potential risks is crucial for organizations to ensure the security, […]
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Multitenancy architecture

  • On July 5, 2024
Multitenancy is a software architecture design that allows a single instance of an application to serve multiple tenants, or customers. In the context of centralized servers, where resources are shared among multiple users or organizations, multitenancy becomes particularly important for several reasons: Resource Optimization: Multitenancy enables efficient use of resources by allowing multiple tenants to […]
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AI Hallucination

  • On June 6, 2024
AI hallucination refers to situations where artificial intelligence systems generate outputs that are not grounded in reality or do not accurately reflect the data they were trained on. Hallucination can happen even if the AI system knows the correct answer and in one prompt the correct answer is provided while in another prompt a wrong […]
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