Noise during outbound sales calls

Posted by admin
On February 22, 2021

It is a well-known fact that noise in calls is disturbing. It might not be surprising to realize that the success of outbound sales calls is significantly impacted by the quality of the call. It is not rare that customers hear the ambient noise of the call center before the agents start talking and hang […]

Cancel human voice at home?

Posted by admin
On February 1, 2021

Background The popularity of home office significantly increased in the last decade especially due to an increase in the speed and reliability of internet connectivity. In 2020 the Covid-19 pandemic gave another boost to the growing popularity of home office. In this post we would like to cover the issue of noise and specifically human […]

Protect Your Privacy in VoIP

Posted by admin
On January 3, 2021

Background Today many tools and products exists in the market that process your audio. These tools have different purposes like distributing your audio, translating speech to text, biometrics analysis, emotion detection, echo cancellation and cancelling ambient noise. All these tools have some common behavior: they all need your audio as input and they provide results […]

Repetitions and continuity in calls

Posted by admin
On December 6, 2020

Unnecessary repetitions…repetitions…repetitions are disturbing and break the continuity of the call. When people have a discussion while they are physically close to each other, you hardly experience repetitions. But nowadays due to Covid-19 and social distancing many interactions happen via phone/video calls. In these calls repetitions are very common and they break continuity and significantly […]

SoliCall Connect Vs. SoliCall Pro

Posted by admin
On October 5, 2020

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Noise in multi-channel contact centers

Posted by admin
On August 9, 2020

Today, some of the legacy call centers are being converted to multi-channel contact centers. In addition to taking phone calls, the agents also provide service via other non-voice channels like: live-chat, social media and emails. These multi-channel contact centers are noisy like the legacy call centers but is there a difference in the approach for […]

Centralized vs. Local Noise Reduction in Call Centers

Posted by admin
On June 22, 2020

In this post we will discuss the difference between a centralized vs. a stand-alone solution to perform noise reduction in call centers. The need to cancel the noise in contact center is obvious as this noise has a direct impact on customer experience, accuracy of voice analytics, security and overall performance of the call center. […]

Noise Free Conference Calls

Posted by admin
On May 1, 2020

The social distancing forced upon us by the Covid-19 causes a significant change in the way business people are communicating. Business meetings are now replaced by phone calls. In addition to the rise in the usage of phone calls there is also a change in their audio quality. People are not making these calls from […]

Noise Cancelling Headsets – the soft version

Posted by admin
On March 19, 2020

What is required from a software to replace a noise cancelling headsets? In this post we will review the multiple functions of the noise cancelling headsets and discuss how they could be replaced by a software. Echo Cancellation Echo is one of the most disturbing source of noise. It appears when the audio that is […]

Noise in Contact Centers and ROI

Posted by admin
On February 18, 2020

Most of the contact centers are very noisy. The noise usually contains human voices like the speech of agents sitting in the background or the voice of the supervisor giving instructions. Apart from being a nuisance does this noise have an impact on performance and can ROI be improved by eliminating this noise? In this […]