4 ways to improve online teaching

Posted by admin
On January 4, 2022

Online teaching is on the rise for many years and COVID has given it an extra boost in the last two years. The driving force behind this phenomena is very simple: the increase in the quality, robustness and availability of internet connectivity voids the limitations previously imposed by geographic distances. The physical distance between the […]

Noise Cancellation for DeskPhones

Posted by admin
On December 5, 2021

The demand for Noise Cancellation in phone calls is constantly increasing. The main reason for the increasing demand is the improvement in technology that is now able to provide better quality than the quality that could be provided few years ago and this technology keeps improving every day. The same principle applies to any other […]

Underwater Voice

Posted by admin
On November 2, 2021

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. Why does this happen? Human sound is created when air passes the vocal cords and create sounds. […]

Don’t burn your CPU

Posted by admin
On September 30, 2021

The Central Processing Unit (CPU) is the heart of any computing system including, of course, your PC/laptop. The most important differentiator between PCs is the difference in the power of their CPU. On average, the power of the CPUs increases over the years. It is interesting to note that fifty years ago George Moore anticipated […]

Background human voices

Posted by admin
On August 22, 2021

There are many cases in which the background noise in phone calls includes human voices. This might happen, for example, in the office where there are other people talking in the background. An extreme case is a crowded call center environment but human noise is not limited to the office and can also appear in […]

CPU vs. GPU

Posted by admin
On August 1, 2021

Background When developing a new application, especially an Artificial Intelligence (AI) based application, one of the questions that comes into mind: should the application be executed on the CPU (Central Processing Unit) or the GPU (Graphical Processing Unit). CPU is the main processing unit in every computer while GPU is a separate processing unit that […]

Insights on call quality

Posted by admin
On July 4, 2021

Having accurate and comprehensive data is a key factor to controlling any situation. Regardless if you are managing an army a pandemic or a call center comprehensive and accurate data is what you need to improve your performance. For example, to control a pandemic you need to have enough data about the spread of the […]

AI, Can you identify who is speaking?

Posted by admin
On June 13, 2021

The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases. When needed, the speech is being analyzed using different methods to provide forensic proof. For example, […]

Voice bots in call centers

Posted by admin
On May 13, 2021

An emerging technology for call center is the usage of voicebots. The main purpose of introducing bots is to reduce the load from the call center agents. Voicebots are usually the first to receive the telephone call from the customer, provide initial assistance and if required route the call to the best human agent group […]

5 ways to cancel noise in call centers

Posted by admin
On April 21, 2021

Noise is always disturbing but in contact centers it might impact business since the revenue relies on business calls and if these calls suffer from low quality then the impact on business is immediate. In this post we will cover few ways to cancel noise in call centers and specifically in phone calls. Prevention As […]