Ten Ways For Reliable Call Center Technology

On August 4, 2024

Reliable call center technology is crucial for the smooth operation of call centers and for providing satisfactory customer service. Here are some reasons highlighting its importance: 1. Customer Satisfaction: Reliable call center technology ensures that customers can reach the call center and receive assistance promptly. Long wait times, dropped calls, or system failures can frustrate […]

Are your recordings authentic?

On April 2, 2024

Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of […]

Call Disconnects and Processing Power

On March 4, 2024

An application that is burning your CPU by demanding a high processing power, as most AI based applications do, can cause issues like disconnects and distortion in Voice over Internet Protocol (VoIP) for several reasons: Resource Competition: High-power applications can consume a significant amount of a device’s processing resources, such as CPU and memory. When […]

The future of AI

On February 6, 2024

Many researchers work these days trying to forecast the future of AI. The fundamental requirement to continue improving AI models is to continue improving computational power. The main reasons for this coupling are: Handling Complex Models: AI models have become increasingly complex and capable of handling intricate tasks such as natural language understanding, image recognition, […]

Optimize noise cancellation

On January 4, 2024

Modern AI-based noise cancellation algorithms generally perform well in most common environments. However, there are specific scenarios where their effectiveness may fall short. These unique environments often involve distinct noise profiles, such as the noise generated by specific machinery. In such cases, the performance of generic noise cancellation algorithms may not meet the desired quality […]

Is the call authentic?

On June 8, 2024

In this post we do not want to discuss fraud related issues like impersonation and deepfake. We will discuss legitimate scenarios in which, for example, the call center agent might not hear the original voice of the customer but a slightly different voice due to audio filtering and specifically due to aggressive noise cancelling software. […]

Seven AI powered tools for remote workers

On November 2, 2023

Remote work has become increasingly common during the COVID pandemic but also afterwards. It goes without saying that technology is the key enabler for this phenomenon. For example, fast internet access and SAAS solutions make remote work very similar to work in the office. In addition, in the last few years, AI-powered tools became invaluable […]

AI Alignment

On October 20, 2023

Are you afraid of what AI might do to humanity in the future? If your answer is positive this article is for you. It will give you an overview to the new research field called AI alignment. AI alignment is a critical concept in the field of artificial intelligence (AI) and machine learning. It refers […]

Pincer movement to cancel noise

On September 9, 2023

Noise can be very difficult to cancel especially in crowded environments like call centers and shared workspace. The noise in such locations has two main components: 1- Office sound and static ambient noise 2- Clear voices of other people talking around you While the first component does not sound like human voice, it can be […]

Seven ways to increase agent’s performance in call centers

On August 2, 2023

Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Here are seven ways to enhance agent performance in call centers: 1 – Comprehensive Training. Provide thorough training programs to equip agents with the necessary skills and knowledge. Train them on product/service details, communication techniques, problem-solving, […]