Optimize noise cancellation

On January 4, 2024

Modern AI-based noise cancellation algorithms generally perform well in most common environments. However, there are specific scenarios where their effectiveness may fall short. These unique environments often involve distinct noise profiles, such as the noise generated by specific machinery. In such cases, the performance of generic noise cancellation algorithms may not meet the desired quality […]

Is the call authentic?

On June 8, 2024

In this post we do not want to discuss fraud related issues like impersonation and deepfake. We will discuss legitimate scenarios in which, for example, the call center agent might not hear the original voice of the customer but a slightly different voice due to audio filtering and specifically due to aggressive noise cancelling software. […]

Seven AI powered tools for remote workers

On November 2, 2023

Remote work has become increasingly common during the COVID pandemic but also afterwards. It goes without saying that technology is the key enabler for this phenomenon. For example, fast internet access and SAAS solutions make remote work very similar to work in the office. In addition, in the last few years, AI-powered tools became invaluable […]

AI Alignment

On October 20, 2023

Are you afraid of what AI might do to humanity in the future? If your answer is positive this article is for you. It will give you an overview to the new research field called AI alignment. AI alignment is a critical concept in the field of artificial intelligence (AI) and machine learning. It refers […]

Pincer movement to cancel noise

On September 9, 2023

Noise can be very difficult to cancel especially in crowded environments like call centers and shared workspace. The noise in such locations has two main components: 1- Office sound and static ambient noise 2- Clear voices of other people talking around you While the first component does not sound like human voice, it can be […]

Seven ways to increase agent’s performance in call centers

On August 2, 2023

Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Here are seven ways to enhance agent performance in call centers: 1 – Comprehensive Training. Provide thorough training programs to equip agents with the necessary skills and knowledge. Train them on product/service details, communication techniques, problem-solving, […]

6 Ways to Cancel Microphone Noise

On July 22, 2024

Noise captured by the microphone can be frustrating as it affects the clarity and quality of the recorded or transmitted sound. Following are 6 ways to cancel the noise introduced by the microphone. Microphone malfunction Make sure there is no microphone malfunction. Microphone malfunctions can introduce various types of noise into the audio signal. Here […]

Noisy Agents

On November 9, 2023

In call centers, noisy agents can have a significant impact on the quality of service provided to customers. Therefore, it is essential to identify and monitor them to ensure that they are meeting the standards set by the company. Here are some reasons why identifying and monitoring noisy agents is important: Customer experience (CX): The […]

How to Blur Your Background

On July 10, 2023

Blurring the background during calls has become increasingly popular in recent times. It is an essential feature that enables users to obscure their background during phone calls, creating a more professional and private environment. Blurring the background allows users to focus more on the conversation, without any distractions from the environment. In summary, blurring the […]

Audio Quality in an ABW environment

On July 5, 2023

What is an ABW work environment? ABW, or Activity-Based Workplace, is a flexible approach to work environment design that prioritizes employee autonomy and choice. In an ABW workspace, employees are not assigned fixed workstations, but instead have access to a variety of different work areas and resources, including private offices, collaborative spaces, and quiet zones. […]